Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
How contact centers can reduce churn rate
Category: Omni
4 Ways AI Communication Will Transform Healthcare
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from 4 Ways AI Communication Will Transform Healthcare
Why your outbound CX campaigns aren’t working (and how to improve them)
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Why your outbound CX campaigns aren’t working (and how to improve them)
How Kenya can utilize CX Technology to advance its economy
Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]
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How software solutions can assist mental wellbeing in the CX workplace
For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety. […]
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Why South Africa is leading outsourced CX delivery
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service. […]
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How consumer rights are changing customer engagement
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up. […]
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4 Features your contact center needs to avoid annoying customers
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]
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Achieving international scalability for Gladstone Brookes
Find out how Connex’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand. […]
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Improving customer loyalty and brand reputation through Omni
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]
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