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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Why your outbound CX campaigns aren’t working (and how to improve them)
ConnexAI looks at how utilising AI workforce management can create business value through accurate statistical models and predictions. […]
Connex’s Ryan Murphy discusses how Customer Engagement is impacting Africa’s BPO industry and the potential for Kenya’s rapidly growing CX market […]
Read More… from How Kenya can utilize CX Technology to advance its economy
For Mental Health Awareness week, we take a look at how software functions can help to improve employee wellbeing by managing stress levels and reducing anxiety. […]
Read More… from How software solutions can assist mental wellbeing in the CX workplace
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
Read More… from ConnexAI achieves full ISO 9001 compliance for a second year
South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service. […]
Read More… from Why South Africa is leading outsourced CX delivery
As the rules and regulations on customer data and privacy continue to develop worldwide, we explore how consumer rights are reshaping contact centre processes and how businesses can keep up. […]
Read More… from How consumer rights are changing customer engagement
ConnexAI Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market. […]
Read More… from Customer experience and KPIs: Sayo Afolayan talks with CXBuzz
What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]
Read More… from 4 Features your contact center needs to avoid annoying customers
Find out how Connex’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand. […]
Read More… from Achieving international scalability for Gladstone Brookes
Shaping the Future of Customer Experience.
