South Africa has surpassed India as the most favourable BPO destination for Outsourced CX and customer service. […]
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Why South Africa is leading outsourced CX delivery
Category: Customer Engagement
Customer experience and KPIs: Sayo Afolayan talks with CXBuzz
ConnexAI Operations Manager, Sayo Afolayan shares her thoughts on the future of the customer experience and contact centre market. […]
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Why remote workers will benefit your business and improve productivity
With companies around the world adjusting their teams to new working styles, we explore the benefits that remote working can provide to your business and the positive impacts for your employees. […]
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How you can support flexible working with the right tech
Working 9-5, it’s not the only way to make a livin’. Flexible hours and the ability to work from home is quickly becoming a standard HR policy and moving away from being considered a “work perk” within UK companies. A recent Linkedin study has found a 78% increase in jobs advertising flexible working within the […] […]
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