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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]
Read More… from Improving customer loyalty and brand reputation through Omni
With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact center businesses to stay focused on best practices and reinforcing the capabilities of your team. When experiencing this […] […]
Read More… from How contact center AI can increase team efficiency during peak times of traffic
Shaping the Future of Customer Experience.