Category: AI

Improving customer loyalty and brand reputation through Omni

Posted on by Sean Fielding

Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]

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How contact center AI can increase team efficiency during peak times of traffic

Posted on by Kayleigh Reid

With the global disruption caused by Coronavirus, there comes new challenges for customer service and support teams across many industries. In times of crisis or when facing higher volumes of traffic than usual, it’s important for contact center businesses to stay focused on best practices and reinforcing the capabilities of your team. When experiencing this […] […]

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