ConnexAI Passes ISO 27001 Audit With No Findings
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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Author: Sean Fielding
Posts by Sean Fielding
ConnexAI Recognized as Unicorn Contender in Titans of Tech 2023 Report
ConnexAI, a global software company based in the UK, has once again been tipped as a potential unicorn in the prestigious Titans of Tech 2023 report by GP Bullhound. Connex: Positioned for Unicorn Status Founded in 2013 by brothers Nick Mealey (CEO) and Richard Mealey (CTO), ConnexAI has solidified its position as a potential unicorn […] […]
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ConnexAI achieves ISO 9001 recertification for fourth year
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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ConnexAI recognized as one of the Top 15 ‘Fastest Growing Tech Companies’
We are delighted to announce that ConnexAI has been named one of the ‘Top 100 Fastest-Growing Tech Companies’ by GP Bullhound at the Northern Tech Awards. This marks the fifth consecutive year that ConnexAI has been named among the fastest-growing tech companies, ranking at #13. This placement follows another exceptional year of business growth […] […]
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Celebrating Connex’s biggest year so far
ConnexAI has had a historic year in 2022, one marked by unprecedented investment and growth for the business, the addition of hundreds of new features to our CX software, and incredible expansion across both our new and existing international offices. To commemorate this exceptional year and the brilliant Connexers who made it all possible, our […] […]
ConnexAI wins big at the Prolific North Tech Awards
ConnexAI is proud to have won two awards at this year’s Prolific North Tech Awards, including ‘Cloud Technology Provider of the Year’ and ‘Tech Entrepreneur of the Year’ for CEO Nick Mealey. At this year’s ceremony, held in Manchester, ConnexAI beat out tough competition from some of the UK’s biggest tech brands and leaders to […] […]
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ConnexAI completes $103M fundraising round
ConnexAI has raised over $103 million (£93 million) for a minority equity stake from investors including leading technology advisory and investment firm GP Bullhound. The investment will enable the company to continue to scale its global operations and further establish its position as a market leader. Founded in Manchester in 2013 by brothers Nick Mealey […] […]
Contact center evolution: CX agents of the future
Technological advancements are continuing to shape and improve the contact center set-up, but how will tech evolution impact the role of agents in the coming years? In this article, we explore four key shifts the future could have in store for contact center agents. From contact centers to experience centers We’re seeing signs of this […] […]
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AI innovation: the game changer for customer engagement
It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalization of customer interactions by several years (McKinsey survey, October 2020). But at a time when there’s more pressure on businesses to streamline activities and increase productivity, customer satisfaction is more important than ever. That’s where […] […]
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Contact Center Automation – Why it’s easier than ever
When it comes to automating processes within a contact center, the direct impact on business results and key deliverables cannot be overstated. More than 67 percent of contact centers plan to implement automated processes into their business models within the next year, citing significant improvements in customer satisfaction rates, lead generation, and overall revenue opportunities […] […]
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