AI Agent Artificial Intelligence has significantly transformed business dynamics over the past decade. From the increased presence of Conversational AI in Customer Interaction Management systems to the possibility of using intelligent forecasting and predictive models to inform business strategies, AI has rapidly become an essential asset for businesses that want to stay competitive across all […] […]
Tag: sentiment analysis
Customer Interaction Analytics
Customer Interaction Analytics Customer interaction analytics uses data from customer interactions (phone, email, social media) to improve decisions and experiences. Using Artificial Intelligence and machine learning, it tracks metrics like customer satisfaction and resolution times to identify trends and improve service, leading to better decision-making, increased efficiency, and higher customer retention. Gaining insights from […] […]
Sentiment Analysis: Does Your Business Need It?
In this era of digitalisation and data-driven decision-making, every business is looking for ways to gain a competitive edge. One method that has gained significant popularity is sentiment analysis. But what exactly is sentiment analysis, and does your business need it? In this insights blog, we will delve into the world of sentiment analysis and […] […]
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Sentiment Analysis
Sentiment Analysis Sentiment analysis, a burgeoning field within Artificial Intelligence (AI), has been making waves across various industries. Sentiment analysis, or opinion mining, uses AI and NLP to interpret emotions, attitudes, and opinions in text. It identifies whether text conveys positive, negative, or neutral sentiment, with significant applications in customer service. Customer Service AI functionalities […] […]
Customer Service AI
Customer Service AI Customer Service AI has proven an invaluable resource when it comes to enhancing customer interactions. In recent years, Artificial Intelligence has demonstrated its transformative potential in reshaping business operations across various industries. One area where this impact is particularly pronounced is in customer service. Customer Service AI encompasses software and technologies that […] […]
Call Centre AI
Call Centre AI Over the last couple of years, Artificial Intelligence has rightfully proven its potential to revolutionise the way companies do business across different industries. The customer engagement landscape has been particularly responsive to the innovations brought about by AI. Call Centre Artificial Intelligence, or Call Centre AI, encompasses various technologies like Machine Learning, […] […]
4 Ways AI Will Reshape Customer Service
Over the past year, the rapid evolution of artificial intelligence (AI) has shaken up a variety of sectors, and customer service is no exception. But what exactly will AI for Customer Service look like in the coming years, and how will AI tools impact the customer service landscape? Customer service is one of the industries […] […]
3 reasons to embrace agent coaching tech in contact centres
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
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Utilising CX teams to build customer trust: the top five techniques
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
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5 Common Contact Centre Fears + How Agents can overcome them
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
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