Power Dialler When conducting outbound campaigns, especially those requiring rapid outreach such as sales promotions or new product releases, businesses prioritize reaching as many customers as swiftly as possible. Manually dialing and calling each customer or prospect on a list is far from efficient in such scenarios. Power Dialler systems can be a solution for […] […]
Tag: dialler
Progressive Dialler
Progressive Dialler You might already be familiar with the concept of Progressive Dialler system, especially if you’re in the outbound marketing or sales spaces. Today, sales, outbound marketing and customer service teams have multiple types of Diallers to choose from, and choosing the right one is essential for any businesses that places any importance on […] […]
Preview Dialler
Preview Dialler In industries where quality Customer Experience is a value to foster, it’s vital to ensure that your outbound interactions are targeted, personal, and human. A Preview Dialler can help with that more than any other telephony feature integrated within a Customer Interaction Management System. A Preview Dialler is a type of Dialler system […] […]
Predictive Dialler
Predictive Dialler If you’re in the sales or outbound marketing space, you have probably heard about predictive diallers before. A Predictive Dialler is distinct from other types due to its use of advanced statistical algorithms and Artificial Intelligence. Essentially, it predicts agent availability and initiates multiple calls simultaneously to align with expected availability. In […] […]
Auto Dialler
Auto Dialler An Auto Dialler is a software tool that dials customer numbers automatically, playing a prerecorded message or connecting to a live agent upon response. This saves agents time by eliminating manual dialing, enabling them to focus on valuable, quality conversations with customers. When it comes to outbound campaigns, especially urgent or high-volume […] […]
Dialler
Dialler It’s no exaggeration to say that Dialler technology is the lifeblood of modern call centres and sales teams, an essential tool in every outbound call centre phone system. A Dialler, typically a software tool, aids contact center or sales agents in initiating outbound calls by automating the dialing process for numbers on a contact […] […]
5 Common Contact Centre Fears + How Agents can overcome them
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from 5 Common Contact Centre Fears + How Agents can overcome them
Achieving international scalability for Gladstone Brookes
Find out how Connex’s partnership enabled Gladstone Brookes to triple their customer call capacity, launch a new South Africa office and meet overwhelming industry demand. […]
Read More… from Achieving international scalability for Gladstone Brookes
