Omnichannel, the new standard in Customer Experience You have probably heard the word Omnichannel before. You might also have an idea of some of the term’s implications. After all, Omnichannel Customer Experience has experienced a tremendous upsurge in the last few years across the marketing, retail, and customer service landscapes. An Omnichannel strategy involves integrating […] […]
Tag: Customer Engagement
CCaaS
CCaaS If you’re somewhat familiar with the business software space, you’ve probably already heard the acronym CCaaS. CCaaS stands for Contact Center as a Service, and it refers to cloud-based solutions offering businesses contact center functionalities without the need for on-site infrastructure. It includes features like call distribution, interactive voice response, and analytics, enabling easy […] […]
Call Centre Phone System: 5 Essential Features
Call Centre Phone System: 5 Essential Features A call center phone system is a specialized telecommunications setup for managing high volumes of incoming and outgoing calls within call center operations. It includes features like automatic call distribution, interactive voice response, and call monitoring to facilitate efficient customer interactions. In the contemporary digital landscape, customers frequently […] […]
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Dialler
Dialler It’s no exaggeration to say that Dialler technology is the lifeblood of modern call centres and sales teams, an essential tool in every outbound call centre phone system. A Dialler, typically a software tool, aids contact center or sales agents in initiating outbound calls by automating the dialing process for numbers on a contact […] […]
Omnichannel Contact Centre
What is an Omnichannel Contact Centre? Over the last few years, Omnichannel Contact Centre Software has become increasingly common in customer engagement across industries. Customer service, particularly within the contact centre and BPO space, has been one of the areas in which the spread of Omnichannel Contact Centre software has had the most impact. […] […]
Maximising Customer Experience: Essential CX Tools for the Online Sales Rush
The frenzy of Black Friday, Cyber Monday, and last-minute Christmas shopping creates an unprecedented surge in consumer activity, as well as increased pressure on businesses to provide exceptional customer experience (CX). With customer expectations at an all-time high in this digital age, having the right tools in place is essential to meeting and surpassing these […] […]
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5 Software Integrations to Upgrade Your Customer Experience
In today’s complex customer service landscape, managing customer support operations can be challenging due to the multitude of customer experience software, applications, and integrations available. Decision-makers and customer experience managers frequently struggle to determine which integrations would best suit their teams’ needs. Although there is no one-size-fits-all solution, we have identified five crucial software integrations […] […]
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4 Ways AI Will Reshape Customer Service
Over the past year, the rapid evolution of artificial intelligence (AI) has shaken up a variety of sectors, and customer service is no exception. But what exactly will AI for Customer Service look like in the coming years, and how will AI tools impact the customer service landscape? Customer service is one of the industries […] […]
ConnexAI Achieves ISO 9001 Recertification for Fourth Year
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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Customer Self-Service: Why You Need It in Your Business
Every modern business is expected to provide customers with immediate support if they’re experiencing problems. Yet with the evolving digital landscape where users expect instant gratification, how can businesses facilitate this without having customer teams on-call 24/7? The answer is simple, empower your customers to find their own solutions with Customer self-service. What is customer […] […]
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