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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalisation of customer interactions by several years (McKinsey survey, October 2020), with AI innovation playing an undeniable role in this process. But at a time when there’s more pressure on businesses to streamline activities and increase […] […]
Read More… from AI innovation: the gamechanger for customer engagement
In 2024, call centre optimisation is, directly or indirectly, an essential part of every brand’s success. According to study by North Highland, customer experience (CX) has surpassed price and product as the most important determinant of company growth. CX is now the battlefield on which businesses can strengthen or weaken their competitive advantage. A recent […] […]
Read More… from Call Centre Optimisation: 3 Ways to bust through more calls in less time
17th May 2022 marks World Telecommunications and Information Society Day (WTISD). An annual event dedicated to raising awareness of the possibilities that the use of the Internet and other information and communication technologies (ICT) can bring to societies and economies, as well as bridging the digital divide. With the ageing of the global population becoming […] […]
Read More… from WTISD: Engaging And Facilitating Ageing Customer Populations In CX Technology
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Boosting CSAT scores by responding to customers more quickly
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Creating CX platforms for a diverse and inclusive workforce
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Shaping the Future of Customer Experience.
