Customer Service Automation If you’ve been looking for ways to increase your efficiencies or scale your operations without incurring excessive hiring and training costs, you have probably considered customer service automation. Customer service automation involves using technology, such as Conversational AI and automated systems, to handle customer inquiries and support tasks without human intervention. […] […]
Tag: contact centre ai
4 Ways AI Will Reshape Customer Service
Over the past year, the rapid evolution of artificial intelligence (AI) has shaken up a variety of sectors, and customer service is no exception. But what exactly will AI for Customer Service look like in the coming years, and how will AI tools impact the customer service landscape? Customer service is one of the industries […] […]
AI innovation: the gamechanger for customer engagement
It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalisation of customer interactions by several years (McKinsey survey, October 2020), with AI innovation playing an undeniable role in this process. But at a time when there’s more pressure on businesses to streamline activities and increase […] […]
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Contact Centre Automation – Why it’s easier than ever
When it comes to automating processes within a contact centre, the direct impact on business results and key deliverables cannot be overstated. More than 67 percent of contact centres plan to implement automated processes into their business models within the next year, citing significant improvements in customer satisfaction rates, lead generation, and overall revenue opportunities […] […]
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3 reasons to embrace agent coaching tech in contact centres
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
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Removing the ‘Artificial’ from Contact Centre AI
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human. […]
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