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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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We are excited to share that ConnexAI has been shortlisted for six categories at The A.I. Awards. This recognition highlights our commitment to pushing the boundaries of artificial intelligence in customer experience and delivering impactful AI solutions across various industries. The A.I. Awards have officially revealed the shortlist, which you can view here. The categories […] […]
Read More… from ConnexAI Shortlisted for Six Categories at The A.I. Awards
ConnexAI, a global software company based in the UK, has once again been tipped as a potential unicorn in the prestigious Titans of Tech 2024 report by GP Bullhound. Connex: Positioned for Unicorn Status Founded in 2013 by brothers Nick Mealey (CEO) and Richard Mealey (CTO), ConnexAI has solidified its position as a soon-to-be unicorn […] […]
Read More… from ConnexAI Recognised as Unicorn Contender in Titans of Tech 2024 Report
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
Read More… from Championing Data Privacy in 2024: Empowering Users and Protecting Information
We are excited to announce that ConnexAI has been honored with the award for ‘Best Rebrand / Relaunch Campaign of the Year‘ at the 2023 Engage B2B Awards. Our company was recognised for our successful rebranding and marketing campaign, which helped to reposition Connex as a modern and innovative provider of cloud-based customer experience solutions. […] […]
Read More… from ConnexAI Wins ‘Best Rebrand Campaign of the Year’
The frenzy of Black Friday, Cyber Monday, and last-minute Christmas shopping creates an unprecedented surge in consumer activity, as well as increased pressure on businesses to provide exceptional customer experience (CX). With customer expectations at an all-time high in this digital age, having the right tools in place is essential to meeting and surpassing these […] […]
Read More… from Maximising Customer Experience: Essential CX Tools for the Online Sales Rush
We are thrilled to announce that ConnexAI has been awarded the prestigious title of ‘Best Client Support Team’ at the 2023 Prolific North Tech Awards. ConnexAI beat out some of the tech industry’s busiest customer service teams and fellow client support leaders to win this year’s award. “It is an honor for our entire Support […] […]
Read More… from ConnexAI wins ‘Best Client Support Team’ of 2023
In honor of Customer Service Week, we had the pleasure of interviewing Ethan Simister, Head of Enterprise Support at Connex. With over five years of dedicated service, Ethan’s journey from a 1st Line Support Engineer to leading our Enterprise Support team has equipped him with profound insights into the realm of customer service. Amidst the […] […]
Read More… from Connexer Spotlight: Achieving world-class customer support with Ethan Simister
We are delighted to announce that ConnexAI has been shortlisted for three awards at the 2023 Prolific North Tech Awards. The Prolific North Tech Awards honour the remarkable innovations, teams, and individuals who are putting the North’s tech sector on the map. We are thrilled to be shortlisted in the following categories: SaaS Company of […] […]
Read More… from ConnexAI shortlisted for three awards at the 2023 Prolific North Tech Awards
In celebration of this year’s International Software Tester’s Day, we had the pleasure of interviewing our very own Claire McCrae, Software Testing Manager at Connex. With six years of hands-on experience in testing for customer experience (CX) products, Claire’s journey in software testing has provided her with unique insights into the intricacies of ensuring software […] […]
Read More… from Connexer Spotlight: Navigating CX and AI Testing with Claire McCrae
In today’s complex customer service landscape, managing customer support operations can be challenging due to the multitude of customer experience software, applications, and integrations available. Decision-makers and customer experience managers frequently struggle to determine which integrations would best suit their teams’ needs. Although there is no one-size-fits-all solution, we have identified five crucial software integrations […] […]
Read More… from 5 Software Integrations to Upgrade Your Customer Experience
Shaping the Future of Customer Experience.
