Contact Centre Chatbot Contact Centre Chatbot or Customer Service Chatbots, also known as Conversational Bots, have become the new standard in the field of customer engagement, and by now, it’s safe to assume that almost everyone with internet access has chatted with one at least once. A contact center chatbot is a virtual assistant, […] […]
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Chatbot
Chatbot By this point, it’s probably safe to assume that virtually every customer in the world with Internet access has talked to a chatbot at least once in their lives. A chatbot is a software application designed to simulate human conversation, primarily used in customer service to handle tasks such as answering queries, providing […] […]
Call Centre AI
Call Centre AI Over the last couple of years, Artificial Intelligence has rightfully proven its potential to revolutionise the way companies do business across different industries. The customer engagement landscape has been particularly responsive to the innovations brought about by AI. Call Centre Artificial Intelligence, or Call Centre AI, encompasses various technologies like Machine Learning, […] […]
5 Software Integrations to Upgrade Your Customer Experience
In today’s complex customer service landscape, managing customer support operations can be challenging due to the multitude of customer experience software, applications, and integrations available. Decision-makers and customer experience managers frequently struggle to determine which integrations would best suit their teams’ needs. Although there is no one-size-fits-all solution, we have identified five crucial software integrations […] […]
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AI innovation: the gamechanger for customer engagement
It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalisation of customer interactions by several years (McKinsey survey, October 2020), with AI innovation playing an undeniable role in this process. But at a time when there’s more pressure on businesses to streamline activities and increase […] […]
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