ConnexAI looks at how utilising AI workforce management can create business value through accurate statistical models and predictions. […]
Utilising AI for Workforce
Tag: Artificial Intelligence
Removing the ‘Artificial’ from Contact Centre AI
We explore the growing use of contact centre AI features, their effectiveness in customer engagement automation and the dangers of AI becoming too human. […]
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Improving customer loyalty and brand reputation through Omni
Following our analysis of how omnichannel can help with connecting to your customers, we explore how omnichannel features can provide valuable insights improve your processes. […]
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