AI Chatbots In recent years, Artificial Intelligence has demonstrated its potential to transform business operations across various industries. The impact of AI innovations has been particularly notable in the customer engagement landscape. Numerous features of Call Centre AI have proven highly beneficial, contributing significantly to advancements in customer engagement, especially within call centre environments, […] […]
Tag: AI
Contact Centre Chatbot
Contact Centre Chatbot Contact Centre Chatbot or Customer Service Chatbots, also known as Conversational Bots, have become the new standard in the field of customer engagement, and by now, it’s safe to assume that almost everyone with internet access has chatted with one at least once. A contact center chatbot is a virtual assistant, […] […]
Chatbot
Chatbot By this point, it’s probably safe to assume that virtually every customer in the world with Internet access has talked to a chatbot at least once in their lives. A chatbot is a software application designed to simulate human conversation, primarily used in customer service to handle tasks such as answering queries, providing […] […]
Customer Experience Automation
Customer Experience Automation Customer Experience Automation is a set of technological tools designed to automate processes that enhance, create, maintain, and manage a consistent brand experience. Customer Experience Management (CXM) is now more essential than ever. Today’s customers demand not only functional products, but also exceptional brand experiences, and modern businesses must do everything […] […]
Call Centre AI
Call Centre AI Over the last couple of years, Artificial Intelligence has rightfully proven its potential to revolutionise the way companies do business across different industries. The customer engagement landscape has been particularly responsive to the innovations brought about by AI. Call Centre Artificial Intelligence, or Call Centre AI, encompasses various technologies like Machine Learning, […] […]
The Workforce Awakens: How to Empower Your Team with Star Wars-Inspired Strategies
Workforce is the process of ensuring employees are effectively utilised to achieve their personal goals as well as aligning them with the overall business KPIs. Taking the Star Wars universe as an example, we can compare the Workforce strategies employed by the Galactic Empire and the Rebel Alliance to understand how to effectively manage a […] […]
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Data Science Talks: Customer Support – How AI is Reshaping the Industry
ConnexAI recently held its first Data Science and AI meetup at the stunning Everyman Cinema in Manchester, UK. In an event hosted in partnership with Data Idols and the Data Science Festival, four members of our Data Science and AI team educated and entertained the audience with insights into their areas of specialisation: NLP, Speech […] […]
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AI innovation: the gamechanger for customer engagement
It’s clear the COVID-19 pandemic forced businesses to adapt like never before, with research showing the crisis accelerated the digitalisation of customer interactions by several years (McKinsey survey, October 2020), with AI innovation playing an undeniable role in this process. But at a time when there’s more pressure on businesses to streamline activities and increase […] […]
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Getting into Data Science: Celebrating the ConnexAI women making waves in tech
Today (February 11th) is the International Day of Women and Girls in Science – a dedicated celebration of females working in STEM industries, and a commitment to full and equal access to and participation in science for women and girls. At ConnexAI, our software and services are driven by unrivalled scientific insight from our incredible […] […]
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ConnexAI Named ‘Innovation’ Winner at Northern Tech Awards
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
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