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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Chatbots have become a staple in the world of customer experience (CX). They offer 24/7 availability, handle basic inquiries, and automate simple tasks. However, for truly exceptional customer experiences, businesses are moving beyond basic chatbots and embracing the power of AI-powered agents. What are AI-Powered Agents? AI-powered agents (also known as AI Agents) are advanced […] […]
Read More… from Beyond Chatbots: Personalising Customer Interactions with AI Agents
In this era of digitalisation and data-driven decision-making, every business is looking for ways to gain a competitive edge. One method that has gained significant popularity is sentiment analysis. But what exactly is sentiment analysis, and does your business need it? In this insights blog, we will delve into the world of sentiment analysis and […] […]
Read More… from Sentiment Analysis: Does Your Business Need It?
Resellers: How To Capitalise on the Growing Demand for AI In today’s rapidly evolving business landscape, the importance of exceptional customer engagement cannot be overstated. As companies strive to deliver seamless experiences across all touchpoints, the role of AI and automation in customer service has become increasingly prominent. For resellers, understanding how to leverage […] […]
Read More… from Resellers: How To Capitalise on the Growing Demand for AI
The frenzy of Black Friday, Cyber Monday, and last-minute Christmas shopping creates an unprecedented surge in consumer activity, as well as increased pressure on businesses to provide exceptional customer experience (CX). With customer expectations at an all-time high in this digital age, having the right tools in place is essential to meeting and surpassing these […] […]
Read More… from Maximising Customer Experience: Essential CX Tools for the Online Sales Rush
The spine-chilling sensation of reaching out, only to be met with silence. This Halloween, if your sales efforts feel like you’re trying to converse with the undead, it’s time to cast away those ghosts. Dive into these bewitching tips for superior customer engagement,masterful use of technology, and superior outbound connectivity. 1. How Can I Improve […] […]
In honor of Customer Service Week, we had the pleasure of interviewing Ethan Simister, Head of Enterprise Support at Connex. With over five years of dedicated service, Ethan’s journey from a 1st Line Support Engineer to leading our Enterprise Support team has equipped him with profound insights into the realm of customer service. Amidst the […] […]
Read More… from Connexer Spotlight: Achieving world-class customer support with Ethan Simister
In celebration of this year’s International Software Tester’s Day, we had the pleasure of interviewing our very own Claire McCrae, Software Testing Manager at Connex. With six years of hands-on experience in testing for customer experience (CX) products, Claire’s journey in software testing has provided her with unique insights into the intricacies of ensuring software […] […]
Read More… from Connexer Spotlight: Navigating CX and AI Testing with Claire McCrae
In today’s complex customer service landscape, managing customer support operations can be challenging due to the multitude of customer experience software, applications, and integrations available. Decision-makers and customer experience managers frequently struggle to determine which integrations would best suit their teams’ needs. Although there is no one-size-fits-all solution, we have identified five crucial software integrations […] […]
Read More… from 5 Software Integrations to Upgrade Your Customer Experience
Over the past year, the rapid evolution of artificial intelligence (AI) has shaken up a variety of sectors, and customer service is no exception. But what exactly will AI for Customer Service look like in the coming years, and how will AI tools impact the customer service landscape? Customer service is one of the industries […] […]
ConnexAI recently held its first Data Science and AI meetup at the stunning Everyman Cinema in Manchester, UK. In an event hosted in partnership with Data Idols and the Data Science Festival, four members of our Data Science and AI team educated and entertained the audience with insights into their areas of specialisation: NLP, Speech […] […]
Read More… from Data Science Talks: Customer Support – How AI is Reshaping the Industry
Shaping the Future of Customer Experience.
