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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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ConnexAI Achieves SOC 2 Type 2: Reinforcing Trust and Security in Client Relationships We’re excited to announce that ConnexAI has successfully completed its SOC 2 (Type 2) audit. This accomplishment follows our SOC 2 (Type 1) assessment in May 2024 and demonstrates our ongoing dedication to maintaining the highest standards of security, compliance, and data […] […]
Read More… from ConnexAI Successfully Completes SOC 2 Type 2 Assessment
We are excited to share that ConnexAI has been shortlisted for six categories at The A.I. Awards. This recognition highlights our commitment to pushing the boundaries of artificial intelligence in customer experience and delivering impactful AI solutions across various industries. The A.I. Awards have officially revealed the shortlist, which you can view here. The categories […] […]
Read More… from ConnexAI Shortlisted for Six Categories at The A.I. Awards
Can AI coaching transform your customer service team’s performance? In today’s AI-enhanced world, customer expectations are continually rising, and the ability to enhance the customer experience (CX) is crucial for any business. Traditional coaching methods in customer service are now struggling to keep up with the rapid changes in the industry, making it hard for […] […]
Read More… from AI-Powered Coaching: Your Secret Weapon for Customer Success
Chatbots have become a staple in the world of customer experience (CX). They offer 24/7 availability, handle basic inquiries, and automate simple tasks. However, for truly exceptional customer experiences, businesses are moving beyond basic chatbots and embracing the power of AI-powered agents. What are AI-Powered Agents? AI-powered agents (also known as AI Agents) are advanced […] […]
Read More… from Beyond Chatbots: Personalising Customer Interactions with AI Agents
In this era of digitalisation and data-driven decision-making, every business is looking for ways to gain a competitive edge. One method that has gained significant popularity is sentiment analysis. But what exactly is sentiment analysis, and does your business need it? In this insights blog, we will delve into the world of sentiment analysis and […] […]
Read More… from Sentiment Analysis: Does Your Business Need It?
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
Read More… from Championing Data Privacy in 2024: Empowering Users and Protecting Information
8 CX Trends to Look Out for in 2024: A Glimpse into the Future of Customer Experience The world of customer experience (CX) is undeniably dynamic, continuously evolving in sync with the rapid changes in technology and consumer behaviours. As businesses across the globe begin planning and implementing their strategies for 2024 and beyond, keeping […] […]
We are excited to announce that ConnexAI has been honored with the award for ‘Best Rebrand / Relaunch Campaign of the Year‘ at the 2023 Engage B2B Awards. Our company was recognised for our successful rebranding and marketing campaign, which helped to reposition Connex as a modern and innovative provider of cloud-based customer experience solutions. […] […]
Read More… from ConnexAI Wins ‘Best Rebrand Campaign of the Year’
The frenzy of Black Friday, Cyber Monday, and last-minute Christmas shopping creates an unprecedented surge in consumer activity, as well as increased pressure on businesses to provide exceptional customer experience (CX). With customer expectations at an all-time high in this digital age, having the right tools in place is essential to meeting and surpassing these […] […]
Read More… from Maximising Customer Experience: Essential CX Tools for the Online Sales Rush
We are thrilled to announce that ConnexAI has been awarded the prestigious title of ‘Best Client Support Team’ at the 2023 Prolific North Tech Awards. ConnexAI beat out some of the tech industry’s busiest customer service teams and fellow client support leaders to win this year’s award. “It is an honor for our entire Support […] […]
Read More… from ConnexAI wins ‘Best Client Support Team’ of 2023
Shaping the Future of Customer Experience.
