Our Clients | Home Improvement

Everest

Bespoke Reporting Driving Performance

As one of the UK’s largest double glazing and home improvement companies, Everest relies on its customer engagement strategy to generate sales and retain strong customer relationships.

People-led Approach to Technology


After facing problems with a previous supplier, Everest were attracted to ConnexAI for its robust platform and security features. Now with a partnership boasting 100% uptime over seven years, ConnexAI and Everest’s collaboration continues to drive revenue and boost performance year on year. Everest commended ConnexAI for their speed of resolutions and “extremely knowledgeable” internal customer support team who take a proactive approach to customer fulfilment.

 

Everest have continued to grow their customer engagement strategy, making use of the full suite of Connex’s Omni functionality with everything from Dialler to Live Chat.

 

Read Testimonial

“Since migrating to ConnexAI we have seen our Contact Rate in outbound improve from 19% to on average 26%. This has enabled more contacts, which in turn has seen an increase in appointments and sales revenue.”

Harry Laud

Outbound & Lead Management Operations Manager

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