Tag: crm

5 Common contact center fears + how agents can overcome them

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

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4 Features your contact center needs to avoid annoying customers

Posted on by Sean Fielding

What customers think of your contact centre services is vital to your success. In this blog we explore how to avoid creating problems for customers and boost satisfaction rates. […]

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