Can AI coaching transform your customer service team’s performance? In today’s AI-enhanced world, customer expectations are continually rising, and the ability to enhance the customer experience (CX) is crucial for any business. Traditional coaching methods in customer service are now struggling to keep up with the rapid changes in the industry, making it hard for […] […]

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Chatbots have become a staple in the world of customer experience (CX). They offer 24/7 availability, handle basic inquiries, and automate simple tasks. However, for truly exceptional customer experiences, businesses are moving beyond basic chatbots and embracing the power of AI-powered agents. What are AI-Powered Agents? AI-powered agents (also known as AI Agents) are advanced […] […]

Read More… from Beyond Chatbots: Personalizing Customer Interactions with AI Agents