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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Old Mutual Limited is a 170+ year old pan-African investment, savings, insurance, and banking group. It is listed on the Johannesburg Stock Exchange, the Zimbabwe Stock Exchange, the Namibian Stock Exchange and the Botswana Stock Exchange
Discover how ConnexAI helped Old Mutual to:
As well as ensuring a smooth rollout of the platform across multiple teams, much work was done in the backend to configure numerous integrations into a complex network architecture. Connex’s technical team were able to do this with a clear and strategic road map forward, which sits within Old Mutual’s Cloud Strategy.
The results of implementing ConnexAI has impacted everything from future-proofing Old Mutual with Cloud-based technology, driven significant uplift in productivity and delivered deeper insights into agent and team performance more than ever before.
If you want to learn more about how ConnexAI is captaining the customer engagement revolution, drop us a call or a message!
Shaping the Future of Customer Experience.
