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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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For Admiral, an international car insurance company with offices across the globe, actionable reporting is the cornerstone of their business. Due to a mutable market and the company’s international presence, each campaign is different, which makes real-time, live performance insights paramount.
Admiral contacted ConnexAI after a string of disappointments with previous CX providers. Following an immediate implementation, our platform resulted in a significant increase in lead generation, conversion rates, and agent efficiency for Admiral.
Discover how Admiral used the ConnexAI platform to:
“Life before ConnexAI was tough,” says Donna Andrews, Dialer Manager at Admiral. “We didn’t have any real-time reporting, so any problems we faced in a day we would always find out a day late.” But in a matter of days, Connex’s Omni platform changed everything.
Now, Admiral benefits from a real-time, 360-degree view of all their campaigns and agents’ performance. Managers and decision makers can see right through every challenge, recognize trends in the market right away, and flexibly design more effective and far-reaching customer campaigns, faster.
If you want to learn more about how ConnexAI is captaining the customer engagement revolution, drop us a call or a message!
Shaping the Future of Customer Experience.
