Role Summary

 

ConnexAI is a multi-award winning omnichannel customer engagement platform, driving the future of contact centers with next-generation technology. As part of our mission to optimize business processes, we’re looking for a skilled Salesforce Administrator to join our team and make an impact. As a Salesforce Administrator, you will be responsible for the day-to-day management, customization, and optimization of our Salesforce platform. This role is critical in ensuring the platform supports our business goals, enhances user experience, and delivers actionable insights.

Location: Miami, FL (On-site)

Responsibilities:

• Manage and maintain the Salesforce platform, including user setup, profiles, roles, and security.
• Configure and optimize Salesforce features, such as workflows, custom objects, page layouts, and fields.
• Design and implement dashboards and reports to provide actionable insights to stakeholders.
• Collaborate with cross-functional teams to gather requirements and translate business needs into Salesforce solutions.
• Conduct regular data integrity checks, de-duplication, and cleaning processes to maintain data accuracy.
• Provide training and support to Salesforce users, ensuring adoption and best practices.
• Stay updated on Salesforce releases and leverage new features to enhance platform functionality.
• Troubleshoot and resolve Salesforce issues and manage system updates.

Qualifications:

• Strong knowledge of Salesforce configuration and administration tools, including workflows, validation rules, and data management.
• Experience with third-party integrations and Salesforce AppExchange solutions.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Strong communication skills with the ability to translate technical concepts into business terms.
• Detail-oriented with a commitment to data accuracy and security.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

Apply now or contact our Talent Acquisition Specialist, Emma Hassall – emma.hassall@connex.ai.