Role Summary
ConnexAI is seeking a new Solutions Architect to join our rapidly expanding sales team in the USA.
What’s the role of a Solutions Architect at Connex?
Solutions Architects in our business live at the intersection of sales and technology. Using your technical background as a foundation, you’ll help prospective clients understand the gains and benefits that can be delivered by modern, cloud-based, customer experiences
Some of the opportunities will be formal procurement processes, and some will be driven by “art of the possible” demo-style sessions to enthuse, excite, and engage prospective clients. In terms of clients, we work with a huge range! From enterprise heavyweights across, retail, travel, utilities and multi-national BPOs, you will know of or have interacted with a lot of our clients
Main Responsibilities and Duties
Working alongside our in-house sales team, product specialists and delivery teams, you’ll own the early customer conversations.
This will include actions such as:
- Designing and driving the delivery of modern, engaging sales presentations and demos
- Responding to RFIs and RFPs
- Scoping integrations, custom flows, and validating integrations.
- Meeting new and existing clients face-to-face and online to explain what is possible and push the boundaries of our products
- Helping to qualify new sales opportunities through detailed discovery meetings, building interest and engagement with senior stakeholders
- Ability to identify and respond to suitable opportunities and take a lead technical role in achieving success.
Required Qualifications & Skills
Absolute must-haves:
- A fast learner with enthusiasm and a positive attitude.
- The ability to handle multiple opportunities simultaneously and laser-focus on winning the deal.
- Strong experience in omnichannel, dialler, knowledge management, workforce optimization, and conversational AI.
- Demonstrate advanced knowledge of multiple software applications.
Nice things to impress with:
- Contact center industry experience or knowledge of the following; generative AI, dialler management, architecture design, networking, hyperscalers, cloud computing, and telecoms.
If you are a highly motivated individual who is passionate about their work and want to join a fun and energetic Solutions team, please send your latest resume to roger.hurst@connex.ai.
