AI Powered Contact Center platform shapes the Future of Customer Experience
Miami, FL – Feb 5th, 2024 –
ConnexAI, a leading global provider of AI and omnichannel solutions to enterprises, announces a key strategic partnership with Telarus; the Technology Solutions Brokerage (TSB) specializing in customer experience, contact center, unified communications, cloud, cybersecurity and mobility solutions. This collaboration marks a significant milestone in making Connex’s enterprise platform available to the vast portfolio of Telarus advisors.
With offices across 10 countries and 500+ team members, the ConnexAI platform is utilized by many of the world’s leading brands. This success has been largely attributed to Connex’s cutting edge AI and omnichannel technology. The platform is highly intuitive by design, with UX at the core of the development ethos. It is feature rich yet not cluttered and when coupled with the power of Connex’s proprietary AI, Athena, it delivers extraordinary performance.
With the addition of ConnexAI to the Telarus solutions portfolio, it will offer Connex’s AI & omnichannel platform to advisors to address their customers’ modern contact center needs. In particular, the rapid adoption of AI tools within the contact center industry and Connex’s ability to provide an agile service were key drivers for the partnership.
“We are thrilled to partner with ConnexAI to bring their cutting-edge customer engagement platform to our network,” said Richard Murray, Chief Commercial Officer at Telarus. “Connex’s platform aligns with our commitment to delivering exceptional technology solutions, and we are confident that this partnership will enable our advisors and clients to achieve new levels of success in their customer engagement strategies.”
Connex’s CRO, Joe Giammanco, echoed the excitement by adding, “Partnering with Telarus represents a significant step forward in revolutionizing the customer engagement technology available to businesses across the US. We are excited to collaborate with Telarus and leverage their expertise in technology services distribution to bring our enterprise platform to an even larger audience.”
This collaboration signals a key milestone of growth and AI accessibility in the US, with clear aims to drive innovation and value to businesses seeking to transform their customer engagement strategies.
For more information about ConnexAI and Telarus’s partnership or to explore the advanced customer engagement solutions offered, please visit https://www.connexone.io/ and https://www.telarus.com/.
About Connex: ConnexAI is a leading customer engagement platform designed to empower businesses with AI, advanced communication tools, analytics and automation capabilities. With a focus on enhancing customer experience, ConnexAI enables businesses to drive brand awareness, accelerate growth and build lasting relationships with their customers.
About Telarus: Telarus, a premier global technology services distributor, has devoted over two decades to driving technology advisor impact and growth through deep market insights and experience, a partnership focus, and a comprehensive set of services, solutions, and tools. With a focus on collaboration with advisors and suppliers, Telarus enables technology advisors to source, purchase, and implement the right technology for the greatest impact.
For media inquiries, please contact:
Scott Logan
Connex
scott.logan@connexone.io
