Customer Interaction Analytics Customer interaction analytics uses data from customer interactions (phone, email, social media) to improve decisions and experiences. Using Artificial Intelligence and machine learning, it tracks metrics like customer satisfaction and resolution times to identify trends and improve service, leading to better decision-making, increased efficiency, and higher customer retention. Gaining insights from […] […]
Tag: speech analytics
Sentiment Analysis
Sentiment Analysis Sentiment analysis, a burgeoning field within Artificial Intelligence (AI), has been making waves across various industries. Sentiment analysis, or opinion mining, uses AI and NLP to interpret emotions, attitudes, and opinions in text. It identifies whether text conveys positive, negative, or neutral sentiment, with significant applications in customer service. Customer Service AI functionalities […] […]
Speech Analytics
Speech Analytics In the dynamic realm of customer service, where businesses are continually on the lookout for innovative tools to understand and respond to customer needs effectively, speech analytics has emerged as a transformative technology at the forefront. Speech analytics is an Artificial Intelligence technology that interprets spoken words to enhance customer interactions. Unlike […] […]
The Future of Speech Analytics
ConnexAI explores how Speech Analytics is shaping the future for Customer Engagement by improving quality performance and data insights […]
