Predictive Dialler If you’re in the sales or outbound marketing space, you have probably heard about predictive diallers before. A Predictive Dialler is distinct from other types due to its use of advanced statistical algorithms and Artificial Intelligence. Essentially, it predicts agent availability and initiates multiple calls simultaneously to align with expected availability. In […] […]
Tag: predictive dialler
Dialler
Dialler It’s no exaggeration to say that Dialler technology is the lifeblood of modern call centres and sales teams, an essential tool in every outbound call centre phone system. A Dialler, typically a software tool, aids contact center or sales agents in initiating outbound calls by automating the dialing process for numbers on a contact […] […]
5 Common Contact Centre Fears + How Agents can overcome them
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
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