Omnichannel Pharma The pharmaceutical industry has experienced a rapid evolution over the last few years. One of the prime examples of how pharmaceutical companies are changing the way they do business with physicians and prescribers is the increasingly widespread adoption of Omnichannel approaches to Customer Experience. But what exactly is Omnichannel Pharma and why is […] […]
Tag: Omni
What is Omnichannel and why does your business need it?
What is Omnichannel and why does your business need it? If you’re in the customer engagement industry, you have probably heard the word “omnichannel” before. Across every industry sector, companies of all sizes are leveraging Omnichannel Customer Experience (CX) software and surpassing the limitations imposed by previous contact centre paradigms, like legacy systems or multichannel […] […]
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Omnichannel
Omnichannel, the new standard in Customer Experience You have probably heard the word Omnichannel before. You might also have an idea of some of the term’s implications. After all, Omnichannel Customer Experience has experienced a tremendous upsurge in the last few years across the marketing, retail, and customer service landscapes. An Omnichannel strategy involves integrating […] […]
Call Centre Phone System: 5 Essential Features
Call Centre Phone System: 5 Essential Features A call center phone system is a specialized telecommunications setup for managing high volumes of incoming and outgoing calls within call center operations. It includes features like automatic call distribution, interactive voice response, and call monitoring to facilitate efficient customer interactions. In the contemporary digital landscape, customers frequently […] […]
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Omnichannel vs Multichannel
Omnichannel vs Multichannel If you’re in the CX landscape, you’re probably aware of how essential Omnichannel is for the modern business’ customer engagement operations. This importance cannot be overstated: Omnichannel is simply a must if you want to stay competitive and relevant to your customers in the modern world. However, quite often business owners […] […]
How to choose an Omnichannel Software platform
How to choose an Omnichannel Software platform for your business Omnichannel software integrates diverse communication channels, like phone, email, and social media, into one platform. It helps businesses manage customer interactions seamlessly across channels, ensuring a consistent and cohesive experience. In previous articles, we have talked extensively about Omnichannel, what it means for business, what […] […]
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Omnichannel Contact Centre
What is an Omnichannel Contact Centre? Over the last few years, Omnichannel Contact Centre Software has become increasingly common in customer engagement across industries. Customer service, particularly within the contact centre and BPO space, has been one of the areas in which the spread of Omnichannel Contact Centre software has had the most impact. […] […]
Omnichannel Customer Experience
Omnichannel Customer Experience You’ve likely encountered the term “Omnichannel Customer Experience” before, and you might have a sense of its significance. After all, Omnichannel has become increasingly popular across marketing, retail, and customer service sectors, to the extent that it can rightfully be called the new standard of Customer Experience. Omnichannel customer experience is the […] […]
Are You Being Ghosted by Prospects? Tips to Boost Outbound Connectivity Rates for Sales Teams
The spine-chilling sensation of reaching out, only to be met with silence. This Halloween, if your sales efforts feel like you’re trying to converse with the undead, it’s time to cast away those ghosts. Dive into these bewitching tips for superior customer engagement,masterful use of technology, and superior outbound connectivity. 1. How Can I Improve […] […]
How the WhatsApp Business API is reshaping customer service
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
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