Customer Interaction Analytics Customer interaction analytics uses data from customer interactions (phone, email, social media) to improve decisions and experiences. Using Artificial Intelligence and machine learning, it tracks metrics like customer satisfaction and resolution times to identify trends and improve service, leading to better decision-making, increased efficiency, and higher customer retention. Gaining insights from […] […]
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Sentiment Analysis: Does Your Business Need It?
In this era of digitalisation and data-driven decision-making, every business is looking for ways to gain a competitive edge. One method that has gained significant popularity is sentiment analysis. But what exactly is sentiment analysis, and does your business need it? In this insights blog, we will delve into the world of sentiment analysis and […] […]
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Sentiment Analysis
Sentiment Analysis Sentiment analysis, a burgeoning field within Artificial Intelligence (AI), has been making waves across various industries. Sentiment analysis, or opinion mining, uses AI and NLP to interpret emotions, attitudes, and opinions in text. It identifies whether text conveys positive, negative, or neutral sentiment, with significant applications in customer service. Customer Service AI functionalities […] […]
