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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Chatbots have become a staple in the world of customer experience (CX). They offer 24/7 availability, handle basic inquiries, and automate simple tasks. However, for truly exceptional customer experiences, businesses are moving beyond basic chatbots and embracing the power of AI-powered agents. What are AI-Powered Agents? AI-powered agents (also known as AI Agents) are advanced […] […]
Read More… from Beyond Chatbots: Personalising Customer Interactions with AI Agents
In this era of digitalisation and data-driven decision-making, every business is looking for ways to gain a competitive edge. One method that has gained significant popularity is sentiment analysis. But what exactly is sentiment analysis, and does your business need it? In this insights blog, we will delve into the world of sentiment analysis and […] […]
Read More… from Sentiment Analysis: Does Your Business Need It?
Shaping the Future of Customer Experience.
