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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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The frenzy of Black Friday, Cyber Monday, and last-minute Christmas shopping creates an unprecedented surge in consumer activity, as well as increased pressure on businesses to provide exceptional customer experience (CX). With customer expectations at an all-time high in this digital age, having the right tools in place is essential to meeting and surpassing these […] […]
Read More… from Maximising Customer Experience: Essential CX Tools for the Online Sales Rush
In honor of Customer Service Week, we had the pleasure of interviewing Ethan Simister, Head of Enterprise Support at Connex. With over five years of dedicated service, Ethan’s journey from a 1st Line Support Engineer to leading our Enterprise Support team has equipped him with profound insights into the realm of customer service. Amidst the […] […]
Read More… from Connexer Spotlight: Achieving world-class customer support with Ethan Simister
Shaping the Future of Customer Experience.
