Call Centre Software In 2024, there is a wide multiplicity of Call Centre Software solutions for every possible need, and choosing the right one is crucial for your customer engagement success. Call Centre Software is any software designed to help businesses in managing large volumes of phone calls, offering functions like call routing, caller […] […]
Tag: Customer Service
Omnichannel
Omnichannel, the new standard in Customer Experience You have probably heard the word Omnichannel before. You might also have an idea of some of the term’s implications. After all, Omnichannel Customer Experience has experienced a tremendous upsurge in the last few years across the marketing, retail, and customer service landscapes. An Omnichannel strategy involves integrating […] […]
CCaaS
CCaaS If you’re somewhat familiar with the business software space, you’ve probably already heard the acronym CCaaS. CCaaS stands for Contact Center as a Service, and it refers to cloud-based solutions offering businesses contact center functionalities without the need for on-site infrastructure. It includes features like call distribution, interactive voice response, and analytics, enabling easy […] […]
Call Centre Phone System: 5 Essential Features
Call Centre Phone System: 5 Essential Features A call center phone system is a specialized telecommunications setup for managing high volumes of incoming and outgoing calls within call center operations. It includes features like automatic call distribution, interactive voice response, and call monitoring to facilitate efficient customer interactions. In the contemporary digital landscape, customers frequently […] […]
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Omnichannel Contact Centre
What is an Omnichannel Contact Centre? Over the last few years, Omnichannel Contact Centre Software has become increasingly common in customer engagement across industries. Customer service, particularly within the contact centre and BPO space, has been one of the areas in which the spread of Omnichannel Contact Centre software has had the most impact. […] […]
Connexer Spotlight: Achieving world-class customer support with Ethan Simister
In honor of Customer Service Week, we had the pleasure of interviewing Ethan Simister, Head of Enterprise Support at Connex. With over five years of dedicated service, Ethan’s journey from a 1st Line Support Engineer to leading our Enterprise Support team has equipped him with profound insights into the realm of customer service. Amidst the […] […]
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ConnexAI Passes ISO 27001 Audit With No Findings
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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ConnexAI Achieves ISO 9001 Recertification for Fourth Year
ConnexAI Achieves the highest appraisal of Quality Assurance during ISO 9001 Surveillance audit […]
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Contact Centre Evolution: CX Agents of the Future
Technological advancements are continuing to shape and improve the contact centre set-up, but how will tech evolution impact the role of agents in the coming years? In this article, we explore four key shifts the future could have in store for contact centre agents. From contact centres to experience centres We’re seeing signs of this […] […]
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How Contact Centres can reduce Churn Rate
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
