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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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ConnexAI Achieves SOC 2 Type 2: Reinforcing Trust and Security in Client Relationships We’re excited to announce that ConnexAI has successfully completed its SOC 2 (Type 2) audit. This accomplishment follows our SOC 2 (Type 1) assessment in May 2024 and demonstrates our ongoing dedication to maintaining the highest standards of security, compliance, and data […] […]
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Cloud Contact Centre Solutions Cloud contact centre solutions are revolutionizing the way companies interact with their customers. As technology advances, traditional call centre phone systems are being outpaced by cloud-based solutions, driving a widespread shift across industries. The appeal lies in their cost-effectiveness, scalability, and flexibility, as cloud solutions eliminate the need for expensive […] […]
Resellers: How To Capitalise on the Growing Demand for AI In today’s rapidly evolving business landscape, the importance of exceptional customer engagement cannot be overstated. As companies strive to deliver seamless experiences across all touchpoints, the role of AI and automation in customer service has become increasingly prominent. For resellers, understanding how to leverage […] […]
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Customer Interaction Management System In today’s competitive business landscape, fostering robust customer relationships is paramount, and the right Customer Interaction Management System (CIM System) can be an invaluable tool for this purpose. A Customer Interaction Management system automates and streamlines business-customer interactions across channels like phone, email, and social media. It’s vital for Workforce Management, […] […]
Customer Interaction Management In today’s competitive business environment, cultivating strong relationships with customers has never been more crucial. Customer Interaction Management (CIM) is essential for this purpose. Customer Interaction Management oversees interactions throughout the customer journey, aiming for proactive communication and efficient feedback mechanisms. It sees each interaction as an opportunity to build connections and […] […]
Contact Centre Optimisation Customer engagement is one of the most competitive industries in the world. Whether it’s BPOs, contact centres or in-house company customer engagement teams, companies are constantly levelling up and on the lookout for new ways to get an edge over competitors. Constant contact centre optimisation is a must if you want to […] […]
Customer Service AI Customer Service AI has proven an invaluable resource when it comes to enhancing customer interactions. In recent years, Artificial Intelligence has demonstrated its transformative potential in reshaping business operations across various industries. One area where this impact is particularly pronounced is in customer service. Customer Service AI encompasses software and technologies that […] […]
Customer Service Automation If you’ve been looking for ways to increase your efficiencies or scale your operations without incurring excessive hiring and training costs, you have probably considered customer service automation. Customer service automation involves using technology, such as Conversational AI and automated systems, to handle customer inquiries and support tasks without human intervention. […] […]
What is CXM (Customer Experience Management) and why it matters In 2024, great Customer Experience (CX) is more important than ever, and that’s why optimal Customer Experience Management (CXM) is essential for every modern business. Customer Experience Management, or CXM, involves a collection of processes and strategies that a brand or business uses to enhance […] […]
Call Centre AI Over the last couple of years, Artificial Intelligence has rightfully proven its potential to revolutionise the way companies do business across different industries. The customer engagement landscape has been particularly responsive to the innovations brought about by AI. Call Centre Artificial Intelligence, or Call Centre AI, encompasses various technologies like Machine Learning, […] […]
Shaping the Future of Customer Experience.
