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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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8 CX Trends to Look Out for in 2024: A Glimpse into the Future of Customer Experience The world of customer experience (CX) is undeniably dynamic, continuously evolving in sync with the rapid changes in technology and consumer behaviours. As businesses across the globe begin planning and implementing their strategies for 2024 and beyond, keeping […] […]
Customer Journey Mapping: What it is and why it is so important One of the most common questions from businesses looking into ways to improve their Customer Experience (CX), is “what is a customer journey map and why does customer journey mapping matter so much?”. Customer journey mapping visually represents the entire experience a […] […]
Customer Experience Automation Customer Experience Automation is a set of technological tools designed to automate processes that enhance, create, maintain, and manage a consistent brand experience. Customer Experience Management (CXM) is now more essential than ever. Today’s customers demand not only functional products, but also exceptional brand experiences, and modern businesses must do everything […] […]
What is CXM (Customer Experience Management) and why it matters In 2024, great Customer Experience (CX) is more important than ever, and that’s why optimal Customer Experience Management (CXM) is essential for every modern business. Customer Experience Management, or CXM, involves a collection of processes and strategies that a brand or business uses to enhance […] […]
Omnichannel, the new standard in Customer Experience You have probably heard the word Omnichannel before. You might also have an idea of some of the term’s implications. After all, Omnichannel Customer Experience has experienced a tremendous upsurge in the last few years across the marketing, retail, and customer service landscapes. An Omnichannel strategy involves integrating […] […]
CCaaS If you’re somewhat familiar with the business software space, you’ve probably already heard the acronym CCaaS. CCaaS stands for Contact Center as a Service, and it refers to cloud-based solutions offering businesses contact center functionalities without the need for on-site infrastructure. It includes features like call distribution, interactive voice response, and analytics, enabling easy […] […]
We are excited to announce that ConnexAI has been honored with the award for ‘Best Rebrand / Relaunch Campaign of the Year‘ at the 2023 Engage B2B Awards. Our company was recognised for our successful rebranding and marketing campaign, which helped to reposition Connex as a modern and innovative provider of cloud-based customer experience solutions. […] […]
Read More… from ConnexAI Wins ‘Best Rebrand Campaign of the Year’
Omnichannel vs Multichannel If you’re in the CX landscape, you’re probably aware of how essential Omnichannel is for the modern business’ customer engagement operations. This importance cannot be overstated: Omnichannel is simply a must if you want to stay competitive and relevant to your customers in the modern world. However, quite often business owners […] […]
What is an Omnichannel Contact Centre? Over the last few years, Omnichannel Contact Centre Software has become increasingly common in customer engagement across industries. Customer service, particularly within the contact centre and BPO space, has been one of the areas in which the spread of Omnichannel Contact Centre software has had the most impact. […] […]
Omnichannel Customer Experience You’ve likely encountered the term “Omnichannel Customer Experience” before, and you might have a sense of its significance. After all, Omnichannel has become increasingly popular across marketing, retail, and customer service sectors, to the extent that it can rightfully be called the new standard of Customer Experience. Omnichannel customer experience is the […] […]
Shaping the Future of Customer Experience.
