Omnichannel Customer Experience You’ve likely encountered the term “Omnichannel Customer Experience” before, and you might have a sense of its significance. After all, Omnichannel has become increasingly popular across marketing, retail, and customer service sectors, to the extent that it can rightfully be called the new standard of Customer Experience. Omnichannel customer experience is the […] […]
Tag: contact centre software
Maximising Customer Experience: Essential CX Tools for the Online Sales Rush
The frenzy of Black Friday, Cyber Monday, and last-minute Christmas shopping creates an unprecedented surge in consumer activity, as well as increased pressure on businesses to provide exceptional customer experience (CX). With customer expectations at an all-time high in this digital age, having the right tools in place is essential to meeting and surpassing these […] […]
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5 Software Integrations to Upgrade Your Customer Experience
In today’s complex customer service landscape, managing customer support operations can be challenging due to the multitude of customer experience software, applications, and integrations available. Decision-makers and customer experience managers frequently struggle to determine which integrations would best suit their teams’ needs. Although there is no one-size-fits-all solution, we have identified five crucial software integrations […] […]
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Eliminating the pain of implementing new contact centre solutions
Whether you’re looking to update your software-as-a-service (SaaS) contact centre solution, change your system, or work with a new software provider, working out what’s right for your business – no matter the size – can be a daunting task. Here, we explain four key considerations to keep in mind before you get started. Address your […] […]
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