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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AIHow to choose an Omnichannel Software platform for your business Omnichannel software integrates diverse communication channels, like phone, email, and social media, into one platform. It helps businesses manage customer interactions seamlessly across channels, ensuring a consistent and cohesive experience. In previous articles, we have talked extensively about Omnichannel, what it means for business, what […] […]
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What is an Omnichannel Contact Centre? Over the last few years, Omnichannel Contact Centre Software has become increasingly common in customer engagement across industries. Customer service, particularly within the contact centre and BPO space, has been one of the areas in which the spread of Omnichannel Contact Centre software has had the most impact. […] […]
ConnexAI has raised over £93 million for a minority equity stake from investors, including leading technology advisory and investment firm GP Bullhound. The investment will enable the company to continue to scale its global operations and further establish its position as a market leader. Founded in Manchester in 2013 by brothers Nick Mealey and Richard […] […]
Shaping the Future of Customer Experience.
