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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AIHow to choose an Omnichannel Software platform for your business Omnichannel software integrates diverse communication channels, like phone, email, and social media, into one platform. It helps businesses manage customer interactions seamlessly across channels, ensuring a consistent and cohesive experience. In previous articles, we have talked extensively about Omnichannel, what it means for business, what […] […]
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What is an Omnichannel Contact Centre? Over the last few years, Omnichannel Contact Centre Software has become increasingly common in customer engagement across industries. Customer service, particularly within the contact centre and BPO space, has been one of the areas in which the spread of Omnichannel Contact Centre software has had the most impact. […] […]
In 2024, call centre optimisation is, directly or indirectly, an essential part of every brand’s success. According to study by North Highland, customer experience (CX) has surpassed price and product as the most important determinant of company growth. CX is now the battlefield on which businesses can strengthen or weaken their competitive advantage. A recent […] […]
Read More… from Call Centre Optimisation: 3 Ways to bust through more calls in less time
Shaping the Future of Customer Experience.
