Auto Dialler An Auto Dialler is a software tool that dials customer numbers automatically, playing a prerecorded message or connecting to a live agent upon response. This saves agents time by eliminating manual dialing, enabling them to focus on valuable, quality conversations with customers. When it comes to outbound campaigns, especially urgent or high-volume […] […]
Tag: call centre automation
Contact Centre Automation – Why it’s easier than ever
When it comes to automating processes within a contact centre, the direct impact on business results and key deliverables cannot be overstated. More than 67 percent of contact centres plan to implement automated processes into their business models within the next year, citing significant improvements in customer satisfaction rates, lead generation, and overall revenue opportunities […] […]
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