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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AICustomer Service Automation Software: How Flow can help your contact centre Customer Service Automation Software solutions have been becoming increasingly popular in the customer engagement landscape. As we explored in our article about Customer Service Automation, contact centres and customer service departments across all industries have been betting on automation solutions to speed up their […] […]
Read More… from Customer Service Automation Software: How Flow Can Help Your Contact Centre
Customer Service AI Customer Service AI has proven an invaluable resource when it comes to enhancing customer interactions. In recent years, Artificial Intelligence has demonstrated its transformative potential in reshaping business operations across various industries. One area where this impact is particularly pronounced is in customer service. Customer Service AI encompasses software and technologies that […] […]
Contact Centre Chatbot Contact Centre Chatbot or Customer Service Chatbots, also known as Conversational Bots, have become the new standard in the field of customer engagement, and by now, it’s safe to assume that almost everyone with internet access has chatted with one at least once. A contact center chatbot is a virtual assistant, […] […]
Chatbot By this point, it’s probably safe to assume that virtually every customer in the world with Internet access has talked to a chatbot at least once in their lives. A chatbot is a software application designed to simulate human conversation, primarily used in customer service to handle tasks such as answering queries, providing […] […]
Customer Service Automation If you’ve been looking for ways to increase your efficiencies or scale your operations without incurring excessive hiring and training costs, you have probably considered customer service automation. Customer service automation involves using technology, such as Conversational AI and automated systems, to handle customer inquiries and support tasks without human intervention. […] […]
Call Centre AI Over the last couple of years, Artificial Intelligence has rightfully proven its potential to revolutionise the way companies do business across different industries. The customer engagement landscape has been particularly responsive to the innovations brought about by AI. Call Centre Artificial Intelligence, or Call Centre AI, encompasses various technologies like Machine Learning, […] […]
When it comes to automating processes within a contact centre, the direct impact on business results and key deliverables cannot be overstated. More than 67 percent of contact centres plan to implement automated processes into their business models within the next year, citing significant improvements in customer satisfaction rates, lead generation, and overall revenue opportunities […] […]
Read More… from Contact Centre Automation – Why it’s easier than ever
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Boosting CSAT scores by responding to customers more quickly
Shaping the Future of Customer Experience.
