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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AIFlow: Workflow Automation and Customer Journey Mapping Tool In 2023, great Customer Experience (CX) is more important than ever for achieving business success. Flow, our workflow automation and Omnichannel customer journey mapping tool, is here to help you design personalised customer journey maps, remodel them with ease, and automate them, empowering your business to achieve […] […]
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Customer Service Automation Software: How Flow can help your contact centre Customer Service Automation Software solutions have been becoming increasingly popular in the customer engagement landscape. As we explored in our article about Customer Service Automation, contact centres and customer service departments across all industries have been betting on automation solutions to speed up their […] […]
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AI Automation In the last year, Artificial Intelligence has proven to be an invaluable resource for businesses looking to optimise their efficiencies, and AI Automation is one of the most promising areas within this field of innovation. AI automation involves leveraging Artificial Intelligence to execute tasks and processes autonomously, aiming to streamline workflows, boost efficiency, […] […]
Chatbot By this point, it’s probably safe to assume that virtually every customer in the world with Internet access has talked to a chatbot at least once in their lives. A chatbot is a software application designed to simulate human conversation, primarily used in customer service to handle tasks such as answering queries, providing […] […]
Customer Service Automation If you’ve been looking for ways to increase your efficiencies or scale your operations without incurring excessive hiring and training costs, you have probably considered customer service automation. Customer service automation involves using technology, such as Conversational AI and automated systems, to handle customer inquiries and support tasks without human intervention. […] […]
Customer Experience Automation Customer Experience Automation is a set of technological tools designed to automate processes that enhance, create, maintain, and manage a consistent brand experience. Customer Experience Management (CXM) is now more essential than ever. Today’s customers demand not only functional products, but also exceptional brand experiences, and modern businesses must do everything […] […]
Call Centre Automation Call Centre Automation software is steadily becoming the new standard for BPOs and contact centres across different industries, and its popularity can only be expected to grow in the coming years. Call Centre Automation encompasses diverse technologies, from AI to workflow automation, aimed at automating customer service tasks. As technology evolves, so […] […]
When it comes to automating processes within a contact centre, the direct impact on business results and key deliverables cannot be overstated. More than 67 percent of contact centres plan to implement automated processes into their business models within the next year, citing significant improvements in customer satisfaction rates, lead generation, and overall revenue opportunities […] […]
Read More… from Contact Centre Automation – Why it’s easier than ever
Shaping the Future of Customer Experience.
