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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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In 2024, call centre optimisation is, directly or indirectly, an essential part of every brand’s success. According to study by North Highland, customer experience (CX) has surpassed price and product as the most important determinant of company growth. CX is now the battlefield on which businesses can strengthen or weaken their competitive advantage. A recent […] […]
Read More… from Call Centre Optimisation: 3 Ways to bust through more calls in less time
17th May 2022 marks World Telecommunications and Information Society Day (WTISD). An annual event dedicated to raising awareness of the possibilities that the use of the Internet and other information and communication technologies (ICT) can bring to societies and economies, as well as bridging the digital divide. With the ageing of the global population becoming […] […]
Read More… from WTISD: Engaging And Facilitating Ageing Customer Populations In CX Technology
Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]
Read More… from Boosting CSAT scores by responding to customers more quickly
Whether you’re looking to update your software-as-a-service (SaaS) contact centre solution, change your system, or work with a new software provider, working out what’s right for your business – no matter the size – can be a daunting task. Here, we explain four key considerations to keep in mind before you get started. Address your […] […]
Read More… from Eliminating the pain of implementing new contact centre solutions
Working 9-5, it’s not the only way to make a livin’. Flexible hours and the ability to work from home is quickly becoming a standard HR policy and moving away from being considered a “work perk” within UK companies. A recent Linkedin study has found a 78% increase in jobs advertising flexible working within the […] […]
Read More… from How you can support flexible working with the right tech
Shaping the Future of Customer Experience.
