Author: Sean Fielding

Profile picture of Sean Fielding

Posts by Sean Fielding

Connexer Spotlight: Achieving world-class customer support with Ethan Simister

Posted on by Sean Fielding

In honor of Customer Service Week, we had the pleasure of interviewing Ethan Simister, Head of Enterprise Support at Connex. With over five years of dedicated service, Ethan’s journey from a 1st Line Support Engineer to leading our Enterprise Support team has equipped him with profound insights into the realm of customer service. Amidst the […] […]

Read More… from Connexer Spotlight: Achieving world-class customer support with Ethan Simister

ConnexAI shortlisted for three awards at the 2023 Prolific North Tech Awards

Posted on by Sean Fielding

We are delighted to announce that ConnexAI has been shortlisted for three awards at the 2023 Prolific North Tech Awards. The Prolific North Tech Awards honour the remarkable innovations, teams, and individuals who are putting the North’s tech sector on the map. We are thrilled to be shortlisted in the following categories: SaaS Company of […] […]

Read More… from ConnexAI shortlisted for three awards at the 2023 Prolific North Tech Awards

Connexer Spotlight: Navigating CX and AI Testing with Claire McCrae

Posted on by Sean Fielding

In celebration of this year’s International Software Tester’s Day, we had the pleasure of interviewing our very own Claire McCrae, Software Testing Manager at Connex. With six years of hands-on experience in testing for customer experience (CX) products, Claire’s journey in software testing has provided her with unique insights into the intricacies of ensuring software […] […]

Read More… from Connexer Spotlight: Navigating CX and AI Testing with Claire McCrae

How the WhatsApp Business API is reshaping customer service

Posted on by Sean Fielding

Unopened messages, rejected calls and unhappy customers.
We explore how to avoid these common CX problems and get your Outbound customer campaigns creating results. […]

Read More… from How the WhatsApp Business API is reshaping customer service

5 Software Integrations to Upgrade Your Customer Experience

Posted on by Sean Fielding

In today’s complex customer service landscape, managing customer support operations can be challenging due to the multitude of customer experience software, applications, and integrations available. Decision-makers and customer experience managers frequently struggle to determine which integrations would best suit their teams’ needs. Although there is no one-size-fits-all solution, we have identified five crucial software integrations […] […]

Read More… from 5 Software Integrations to Upgrade Your Customer Experience

ConnexAI Recognised as Unicorn Contender in Titans of Tech 2023 Report

Posted on by Sean Fielding

ConnexAI, a global software company based in the UK, has once again been tipped as a potential unicorn in the prestigious Titans of Tech 2023 report by GP Bullhound. Connex: Positioned for Unicorn Status Founded in 2013 by brothers Nick Mealey (CEO) and Richard Mealey (CTO), ConnexAI has solidified its position as a potential unicorn […] […]

Read More… from ConnexAI Recognised as Unicorn Contender in Titans of Tech 2023 Report

ConnexAI recognised as one of the Top 15 ‘Fastest Growing Tech Companies’

Posted on by Sean Fielding

We are delighted to announce that ConnexAI has been named one of the ‘Top 100 Fastest-Growing Tech Companies’ by GP Bullhound at the Northern Tech Awards. This marks the fifth consecutive year that ConnexAI has been named among the fastest-growing tech companies, ranking at #13.   This placement follows another exceptional year of business growth […] […]

Read More… from ConnexAI recognised as one of the Top 15 ‘Fastest Growing Tech Companies’

Celebrating Connex’s biggest year so far

Posted on by Sean Fielding

ConnexAI has had a historic year in 2022, one marked by unprecedented investment and growth for the business, the addition of hundreds of new features to our CX software, and incredible expansion across both our new and existing international offices. To commemorate this exceptional year and the brilliant Connexers who made it all possible, our […] […]

Read More… from Celebrating Connex’s biggest year so far

Shaping the Future of Customer Experience.

Platform

Why Us

About Us

Get In Touch