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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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As a leading Medicare agency dedicated to serving retirees with personalised insurance solutions, Exact Medicare understood the importance of adopting a versatile technology solution to enhance customer engagement.
Turning to ConnexAI, Exact Medicare sought an omnichannel platform to streamline their interactions with clients. From managing inquiries to facilitating social media engagements, Connex’s advanced AI tools and seamless integration capabilities have empowered Exact Medicare to deliver personalised and efficient service to their clientele.
See how Exact Medicare utilized ConnexAI and Athena to:
“The fact that we can train our own large language model to match our brand voice is pretty substantial,” remarks Harley Allaby, Director of Operations at Exact Medicare.
With Connex’s advanced CX platform, Exact Medicare not only achieves significant cost efficiencies but also sets new standards for customer service excellence.
Today, Exact Medicare benefits from a comprehensive overview of their operations and agent performance in real-time. This invaluable insight empowers the business to swiftly identify challenges, automate interactions with accurate brand personalization, and continuously refine customer engagement strategies for maximum impact.
If you want to learn more about how ConnexAI is leading the customer engagement revolution, drop us a call or a message!
Shaping the Future of Customer Experience.
