Our Clients | BPO

Intelling

Quality at the Heart of Compliance

For an Internationally revered BPO servicing FCA-regulated Blue Chip brands; compliance sits firmly at the heart of what Intelling do as a business. Whether that’s customer acquisition or customer service, Intelling work tirelessly to continue to give the highest levels of quality service in a secure way and expect nothing less from any supplier they work with.

 

Connex’s robost security protocols and feature-rich platform were a natural fit for this BPO with the Quality module being the center pin for this success. Deriving complex and bespoke insights for their customers, at any time of day has enhanced Intellings value proposition to their clients and ultimately their bottom line.

Intelling

Effective team management

Be reactive to changes with real-time reporting

Watch our video testimonial with Intelling’s Chief Commercial Officer, Craig Winnard, to learn how Connex:

 

  • Increased ROI for their clients through real-time reporting
  • Bridged complex customer journeys with omnichannel
  • Achieved compliance across strict governance requirements

Harnessing Omni for end-to-end Customer Journey

Connex’s fundamental Omni feature has helped Intelling to bridge customer journeys; from an email into a webchat, using the AI chatbot. This can then be transferred to a more personal complex interaction that requires picking up the phone and speaking to somebody. Giving a hollistic and well rounded customer journey, and most crucially; putting more power back into the end user’s hands.

 

With Omni at the center of CX, rather just providing the option to either self-serve or speak to somebody, Intelling have added fluidity to their business and can now give both options. As a result, their customer performance stats have soared.

 

Read Testimonial

"The Omni solution that comes within the ConnexAI platform are fundamental to our strategic planning and how we service our customers."

Kerry Anderson

Chief Technical Officer

Some other customer stories to explore

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Africa

Old Mutual
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