Our Clients | Healthcare

Optegra

Reliable patient communications

Optegra International is the UK’s leading eye healthcare provider, with around 30 clinics across the UK and Europe and a history of supporting and collaborating with the NHS.

 

It’s almost been 10 years since Optegra decided to pair up with ConnexAI to grant patients outstanding levels of service and care. The results of this collaboration speak for themselves: Optegra has seen a rapid and unstoppable growth, an increase in agent productivity and customer satisfaction levels, and maximised conversion rates. 

Optegra

Providing effective communication for patients

See how ConnexAI helped Optegra, the UK’s leading eye healthcare provider, to:

  • Increase agents’ productivity by 20% thanks to detailed, real-time, AI-powered reporting.
  • Improve customer satisfaction levels by 15%.
  • Increase conversion rates.

Catering to patients’ needs

A key part of ConnexAI and Optegra’s successful collaboration has been the capacity granted by our platform to cater to patients’ communication preferences. 

 

Thanks to ConnexAI, Optegra is able to respond to patients’ queries promptly on any channel, expanding their reach to younger demographics as well as their CSAT scores. “Patient satisfaction is the most important measure of success, and we have seen our business grow and our reputation increase as we were supported by Connex,” says Ian Bateman, Head of Customer Engagement at Optegra.

 

Read Testimonial

"At the end of the day, it’s all about the patients, how we can serve them. I think all of the services that we leverage from ConnexAI help us understand how we can optimise and improve."

Ola Spencer

Optegra

Some other customer stories to explore

AI

Risetek Global

Athena

Calltastic

Healthcare

Exact Medicare

Africa

Old Mutual
Back to Clients

Want to know more?

If you want to learn more about how ConnexAI is captaining the customer engagement revolution, drop us a call or a message!

    Disclaimer

    ConnexAI needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time.

    For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

    ConnexAI - UK
    Powered by  GDPR Cookie Compliance
    Privacy Overview

    This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.