Small Business Contact Centre Solutions

Build lasting customer relationships

Speak to an expert

Every interaction counts

Achieve top-of-the-line customer engagement without exceeding your company budget with Connex’s Omni platform and range of features.

 

Reach your customers anywhere, anytime, on any channel. Pair up with AI to save your agents’ time and allow them to focus on high value interactions.

Profitable communications

Faster access to the right people

See how ConnexAI helped leading debt counselling company National Debt Advisors to:

 

  • Maximise sales with our intelligent SQL dialler
  • Earn a National “Best Debt Counseling” award
  • Reduce their team’s man-hours by 50%

Scalable

Matching your business’ growth

Let us help you grow with our fully scalable CX plaform.

Handle more interactions, switch channels seamlessly, design campaigns that actually serve your needs, and scale them at will – and do it affordably.

Insightful

Full visibility of your operations

Gain a 360-degree, real time view of all your campaigns and each and every interaction. Recognize strengths and shortcomings and use these insights to design your campaigns.

Easy-to-use

Communication made simple

Our platform’s interface is so intuitive that agents can learn to use it in less than a week. Give your agents the best tools to work with and reduce onboarding and training time.

Match your communication needs with Connex

Omni

Centralised hub for all customer data

Keyphrase Analysis

Discover which phrases are used the most

Athena Analytics

Dig deeper into reports and analytics with AI

IVR

Advanced and tailored customer journeys

Sentiment Analysis

Advacned AI driven sentiment analysis tools

Call Recording

Record, listen and mark calls with Quality

Call Transcripts

Convert calls to text with precise accuracy

WFM

Organise your business with workforce management
Book a Demo

“We want to spend less time calling the wrong people, more time calling the right people. And ConnexAI allows you to do that.”

Sebastien Alexanderson

National Debt Advisors

Want to know more?

If you want to learn more about how ConnexAI is captaining the customer engagement revolution and helping small and medium-sized businesses worldwide, drop us a call or a message!