Enterprise

Enterprise Cloud Contact Centre Solutions

 

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Global, flexible, secure customer engagement

Reach billions of customers globally. Deliver superior customer engagement, no matter where, when, or how. Scale campaigns at will to match your needs and turn customers into brand advocates.

 

 

Effective enterprise communications 

Boost performance business-wide

Discover how ConnexAI helped Old Mutual to:

 

  • Gain actionable, real-time insights on advisors performance
  • Increase their teams’ efficiency to multiply leads and sales
  • Reduce insurance quote times by 81%

 

 

 

Scalable

Expand your reach easily

Switch channels seamlessly, design campaigns that actually serve your needs, and scale them at will. Give your customers an experience to recommend, no matter where, when or how.

 

Stable

Optimal uptime

Guarantee 100% uptime. Rely on Connex’s support team and our resilient systems to make sure you stay present in your customers’ lives, process millions of interactions every day, deliver high-speed performance and reliability, and thrive in any circumstance.

 

 

 

 

 

Secure

Robust data protection

Your data security is our number one mission. Our systems are subjected to rigorous auditing to ensure high standards of security and robust data protection.

 

CX tools built for all Enterprise needs

Omni

Centralised hub for all customer data

Keyphrase Analysis

Discover which phrases are used the most

Athena Analytics

Dig deeper into reports and analytics with AI

IVR

Advanced and tailored customer journeys

Sentiment Analysis

Advanced AI-driven sentiment analysis tools

Call Recording

Record, listen and mark calls with Quality

Call Transcripts

Convert calls to text with precise accuracy

WFM

Organise your business with workforce management
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"The combination of a system that can give the consultant the correct contact at the correct time and the efficiencies we brought in from the sales processes has brought down our time from 11 minutes to get a quote to 2 minutes."

Jan Marais

Old Mutual

Want to know more?

If you want to learn more about how ConnexAI is captaining the customer engagement revolution and helping enterprises worldwide, drop us a call or a message!

 

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