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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
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Our omnichannel platform can benefit all operations departments, regardless of industry. Utilise Connex’s single, user-friendly hub to integrate communications from all channels, team up with AI, and use our collection of automation tools to improve the efficiency of your processes.
Without writing a single line of code, you can build automated communication flows using our user-friendly drag-and-drop Flow feature. Following a sale, you can automatically email invoices to customers and notify all relevant departments without having to lift a finger.
Use Form to create code-free web forms that capture your customers’ information or take their orders and automatically route them to your Operations department or stock managers. Combine with our PDF Builder feature to generate quotes, invoices, and agreements during interactions for maximum efficiency.
Send notifications to customers through any channel and use the private messaging feature to leave notes for other team members. Keep up to date on appointments, account changes, deliveries, shifts, or to expedite urgent requests. Full interaction history on each account can also help to give a holistic view to any team member who picks up the account.
Automate processes, tasks, and information flow at all stages.
View previous conversation history and notes during customer interactions
Instantly route callers to the right department or account manager
Provide notifications or information to staff and customers
Create invoices, agreements, and contracts during interactions.
Organise your staff shift patterns with workforce management tools
Encourage friendly competition across teams and improve their productivity
Analyse emotions during every interaction and use insights to coach employees
If you want to learn more about how ConnexAI is leading the omnichannel revolution for Ops departments, drop us a call or a message!
Shaping the Future of Customer Experience.
