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Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
You can easily design each and every step of the customer’s journey without writing one line of code. Seamlessly switch channels, sort enquiries, and build experiences that are so proactive and convenient every customer will feel like a VIP.
Visualise your customer journey
Build complex solutions with integration features
Automating workload has never been easier. Build infinite customer journeys with simple to use drag and drop components within Flows. Send a follow-up SMS, build IVRs with advanced speech recognition or capture contact details with ease.
Let Athena send questions via Live Chat and route customers to the right expert based on their responses.
Create follow-up Flows to automate aftercare, design smooth and satisfying customer journeys and see your CSat scores go up.
The starting point of all Flows. They includes channel types, outcomes and the time elapsed from last interaction.
Configure and group granular data criteria to enable your Flows to branch off in different directions
The destination of your customer journey. Automate and action users’ tasks to maximise workforce efficiency
We’re so confident your team and your customers will love our Flow solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!
Shaping the Future of Customer Experience.
