ConnexAI named by Viva Tech: Top 10 Next Unicorns
Industry
Call Centre
Enhance Support Operations with AI-Powered Conversations
Industry
Call Centre
Enhance Support Operations with AI-Powered Conversations
Industry
Call Centre
Enhance Support Operations with AI-Powered Conversations
Industry
Call Centre
Enhance Support Operations with AI-Powered Conversations
Smarter Support Starts with AI
Pre-trained AI Agents that work alongside call centre teams to streamline support, triage enquiries, and manage peak traffic across voice, chat and email channels. Trained on common contact centre workflows for faster resolution and improved agent productivity.
Call Deflection
Reduce incoming volume by intelligently routing or resolving calls before they reach your agents.
IVR Replacement
Replace outdated IVR systems with natural, conversational AI that gets customers where they need to go faster.
After-Hours Support
Deliver 24/7 assistance with always-on AI Agents that handle queries outside business hours.
Live Agent Assistance
Support agents with AI-suggested responses and real-time customer insights.
Queue Management
Automatically update callers on wait times, queue position and estimated callback windows.
Multi-Language Support
Engage customers in their preferred language without needing multilingual human agents.
Sentiment Detection
Monitor tone and urgency to prioritise or escalate interactions accordingly.
Callback Automation
Enable customers to request an automated callback rather than waiting on hold.
Smarter Support Starts with AI
Pre-trained AI Agents that work alongside call centre teams to streamline support, triage enquiries, and manage peak traffic across voice, chat and email channels. Trained on common contact centre workflows for faster resolution and improved agent productivity.
Call Deflection
Reduce incoming volume by intelligently routing or resolving calls before they reach your agents.
IVR Replacement
Replace outdated IVR systems with natural, conversational AI that gets customers where they need to go faster.
After-Hours Support
Deliver 24/7 assistance with always-on AI Agents that handle queries outside business hours.
Live Agent Assistance
Support agents with AI-suggested responses and real-time customer insights.
Queue Management
Automatically update callers on wait times, queue position and estimated callback windows.
Multi-Language Support
Engage customers in their preferred language without needing multilingual human agents.
Sentiment Detection
Monitor tone and urgency to prioritise or escalate interactions accordingly.
Callback Automation
Enable customers to request an automated callback rather than waiting on hold.
Smarter Support Starts with AI
Pre-trained AI Agents that work alongside call centre teams to streamline support, triage enquiries, and manage peak traffic across voice, chat and email channels. Trained on common contact centre workflows for faster resolution and improved agent productivity.
Call Deflection
Reduce incoming volume by intelligently routing or resolving calls before they reach your agents.
IVR Replacement
Replace outdated IVR systems with natural, conversational AI that gets customers where they need to go faster.
After-Hours Support
Deliver 24/7 assistance with always-on AI Agents that handle queries outside business hours.
Live Agent Assistance
Support agents with AI-suggested responses and real-time customer insights.
Queue Management
Automatically update callers on wait times, queue position and estimated callback windows.
Multi-Language Support
Engage customers in their preferred language without needing multilingual human agents.
Sentiment Detection
Monitor tone and urgency to prioritise or escalate interactions accordingly.
Callback Automation
Enable customers to request an automated callback rather than waiting on hold.
AI That Listens and Learns
AI That Listens and Learns
Athena redefines contact-centre efficiency by resolving routine queries instantly, guiding agents through complex cases and coaching in real time. The result is faster call resolution, higher first-contact success and happier customers.
Athena redefines contact-centre efficiency by resolving routine queries instantly, guiding agents through complex cases and coaching in real time. The result is faster call resolution, higher first-contact success and happier customers.
Real-Time Agent Assistance
Equip every call centre agent with an intelligent assistant that delivers real-time suggestions, guided workflows and accurate answers during live calls. This reduces onboarding time, boosts efficiency and ensures a consistent support experience. With instant knowledge access, your agents are empowered to resolve issues faster.
24/7 Conversational Support
Enable continuous support for customers even outside business hours using AI Agents that handle enquiries naturally and escalate when needed. Customers get fast answers, while human teams stay focused on complex cases. This ensures availability and consistency no matter the time or channel.
Enhanced Call Insights
Analyse all customer conversations with AI to detect trends, pain points and service gaps. Use insights to drive agent coaching, improve CX and boost first-call resolution. Advanced analytics help you make data-driven decisions quickly and accurately.
Real-Time Agent Assistance
Equip every call centre agent with an intelligent assistant that delivers real-time suggestions, guided workflows and accurate answers during live calls. This reduces onboarding time, boosts efficiency and ensures a consistent support experience. With instant knowledge access, your agents are empowered to resolve issues faster.
24/7 Conversational Support
Enable continuous support for customers even outside business hours using AI Agents that handle enquiries naturally and escalate when needed. Customers get fast answers, while human teams stay focused on complex cases. This ensures availability and consistency no matter the time or channel.
Enhanced Call Insights
Analyse all customer conversations with AI to detect trends, pain points and service gaps. Use insights to drive agent coaching, improve CX and boost first-call resolution. Advanced analytics help you make data-driven decisions quickly and accurately.
Real-Time Agent Assistance
Equip every call centre agent with an intelligent assistant that delivers real-time suggestions, guided workflows and accurate answers during live calls. This reduces onboarding time, boosts efficiency and ensures a consistent support experience. With instant knowledge access, your agents are empowered to resolve issues faster.
24/7 Conversational Support
Enable continuous support for customers even outside business hours using AI Agents that handle enquiries naturally and escalate when needed. Customers get fast answers, while human teams stay focused on complex cases. This ensures availability and consistency no matter the time or channel.
Enhanced Call Insights
Analyse all customer conversations with AI to detect trends, pain points and service gaps. Use insights to drive agent coaching, improve CX and boost first-call resolution. Advanced analytics help you make data-driven decisions quickly and accurately.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
Powerful Conversational AI Solutions Tailored for Enterprise
Powerful Conversational AI Solutions Tailored for Enterprise
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history, and sentiment in real time to speed up responses and improve accuracy.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant, and up-to-date responses.
Call Centre FAQs
How does ConnexAI reduce call volumes?
Can AI integrate with our CRM and ticketing tools?
What happens if an AI Agent cannot handle a request?
Does ConnexAI support regulatory compliance in call centres?
Can the system support both inbound and outbound calls?
How fast can we deploy ConnexAI in our call centre?
Call Centre FAQs
How does ConnexAI reduce call volumes?
Can AI integrate with our CRM and ticketing tools?
What happens if an AI Agent cannot handle a request?
Does ConnexAI support regulatory compliance in call centres?
Can the system support both inbound and outbound calls?
How fast can we deploy ConnexAI in our call centre?
Call Centre FAQs
How does ConnexAI reduce call volumes?
Can AI integrate with our CRM and ticketing tools?
What happens if an AI Agent cannot handle a request?
Does ConnexAI support regulatory compliance in call centres?
Can the system support both inbound and outbound calls?
How fast can we deploy ConnexAI in our call centre?
Adaptable to Any Industry
Adaptable to Any Industry
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI