Industry
Utilities & Energy
Generate Better Customer Experiences with AI-Powered Support
Industry
Utilities & Energy
Generate Better Customer Experiences with AI-Powered Support
Industry
Energy & Utilities
Modernise Customer Experience with AI-Powered Support
Industry
Energy & Utilities
Modernise Customer Experience with AI-Powered Support
Power Better Support, Convert More
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat, and email. Train your AI Agents on energy sector knowledge articles to support with outage updates, queries around meter readings, and providing billing guidance.
Billing Enquiries
Instantly handle billing questions, issue statements, and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup, and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
Power Better Support, Convert More
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat, and email. Train your AI Agents on energy sector knowledge articles to support with outage updates, queries around meter readings, and providing billing guidance.
Billing Enquiries
Instantly handle billing questions, issue statements, and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup, and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
Power Better Support, Convert More
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat, and email. Train your AI Agents on energy sector knowledge articles to support with outage updates, queries around meter readings, and providing billing guidance.
Billing Enquiries
Instantly handle billing questions, issue statements, and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup, and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
AI You Won't Want To Switch From
AI You Won't Want To Switch From
Athena can forecast peak demand via AI Analytics, communicate about outages in a natural and reassuring way, and empowers providers to optimise their service.
Athena can forecast peak demand via AI Analytics, communicate about outages in a natural and reassuring way, and empowers providers to optimise their service.
AI Analytics
Surfaces insights on service usage, outage trends and support requests, helping teams adapt and deliver a better customer experience.
AI Guru
Equips utility agents with real-time answers to policy, compliance and procedural questions, improving response accuracy and first-call resolution.
AI Agent
Automates high-volume service tasks including billing, meter queries and outage updates, giving customers fast, 24/7 support through voice or chat.
AI Voice
Replaces legacy IVRs with a natural, conversational voice experience, improving engagement and reducing call drop-off rates.
ASR
Enables accurate transcription of spoken input, supporting multilingual voice interactions and ensuring compliance across calls.
AI Analytics
Surfaces insights on service usage, outage trends and support requests, helping teams adapt and deliver a better customer experience.
AI Guru
Equips utility agents with real-time answers to policy, compliance and procedural questions, improving response accuracy and first-call resolution.
AI Agent
Automates high-volume service tasks including billing, meter queries and outage updates, giving customers fast, 24/7 support through voice or chat.
AI Voice
Replaces legacy IVRs with a natural, conversational voice experience, improving engagement and reducing call drop-off rates.
ASR
Enables accurate transcription of spoken input, supporting multilingual voice interactions and ensuring compliance across calls.
AI Analytics
Surfaces insights on service usage, outage trends and support requests, helping teams adapt and deliver a better customer experience.
AI Guru
Equips utility agents with real-time answers to policy, compliance and procedural questions, improving response accuracy and first-call resolution.
AI Agent
Automates high-volume service tasks including billing, meter queries, and outage updates, giving customers fast, 24/7 support through voice or chat.
AI Voice
Replaces legacy IVRs with a natural, conversational voice experience, improving engagement and reducing call drop-off rates.
ASR
Enables accurate transcription of spoken input, supporting multilingual voice interactions and ensuring compliance across calls.
AI Analytics
Surfaces insights on service usage, outage trends and support requests, helping teams adapt and deliver a better customer experience.
AI Guru
Equips utility agents with real-time answers to policy, compliance and procedural questions, improving response accuracy and first-call resolution.
AI Agent
Automates high-volume service tasks including billing, meter queries, and outage updates, giving customers fast, 24/7 support through voice or chat.
AI Voice
Replaces legacy IVRs with a natural, conversational voice experience, improving engagement and reducing call drop-off rates.
ASR
Enables accurate transcription of spoken input, supporting multilingual voice interactions and ensuring compliance across calls.
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. Handle account queries and even triage inbound contacts for appropriate handoffs, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with AI-powered conversations and self-service updates to reduce call centre strain. Whether through SMS, app, or voice.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys with adapted communication methods.
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. Handle account queries and even triage inbound contacts for appropriate handoffs, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with AI-powered conversations and self-service updates to reduce call centre strain. Whether through SMS, app, or voice.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys with adapted communication methods.
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. Handle account queries and even triage inbound contacts for appropriate handoffs, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with AI-powered conversations and self-service updates to reduce call centre strain. Whether through SMS, app, or voice.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys with adapted communication methods.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Center Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Center Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We have been using ConnexAI for just over five years now, and I’ve never been so happy. They're an amazing technology partner to work with.
Guy Valles
Contact Center Development
The most surprising benefit since partnering with ConnexAI is the support 24/7 availability. Since we've migrated, we had the best months that we've had in years.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Kelly Laprocina
Systems & Data Manager
Having the Al Voice incorporated into the Al Agent really helps the customer feel comfortable when they come through to us.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Mychel Abello
Chief Technology Officer
Of easily 10 to 15 AI companies that I've addressed, ConnexAI has been the only one to truly deliver on their brand promise.
Powerful Conversational AI Solutions Tailored for Enterprise
Powerful Conversational AI Solutions Tailored for Enterprise
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Security
Protect all interaction data with enterprise-grade safeguards, meeting SOC 2, GDPR, HIPAA, and ISO compliance to ensure data is always secure.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Unify data from CRMs and custom knowledge sources to power more accurate answers and smoother business processes.
Scalability
Agentic AI effortlessly handle thousands of customer interactions in parallel, ensuring consistent, high-quality responses as your business grows.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history, and sentiment in real time to speed up responses and improve accuracy.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant, and up-to-date responses.
Security
Protect all interaction data with enterprise-grade safeguards, meeting SOC 2, GDPR, HIPAA, and ISO compliance to ensure data is always secure.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Unify data from CRMs and custom knowledge sources to power more accurate answers and smoother business processes.
Scalability
Agentic AI effortlessly handle thousands of customer interactions in parallel, ensuring consistent, high-quality responses as your business grows.
Energy & Utilities FAQs
How does ConnexAI improve service for energy providers?
Can AI Agents handle complex enquiries about utilities?
How do your AI products aid in compliance?
How does AI Voice help when communicating with customers?
How might Athena 2.0 help during service outages and emergencies?
Will ConnexAI products reduce operational costs?
Energy & Utilities FAQs
How does ConnexAI improve service for energy providers?
Can AI Agents handle complex enquiries about utilities?
How do your AI products aid in compliance?
How does AI Voice help when communicating with customers?
How might Athena 2.0 help during service outages and emergencies?
Will ConnexAI products reduce operational costs?
Energy & Utilities FAQs
How does ConnexAI improve service for energy providers?
Can AI Agents handle complex enquiries about utilities?
How do your AI products aid in compliance?
How does AI Voice help when communicating with customers?
How might Athena 2.0 help during service outages and emergencies?
Will ConnexAI products reduce operational costs?
Adaptable to any industry
Adaptable to any industry
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
