ConnexAI named by Viva Tech: Top 10 Next Unicorns
Industry
Utilities & Energy
Generate Better Customer Experiences with AI-Powered Support
Industry
Utilities & Energy
Generate Better Customer Experiences with AI-Powered Support
Industry
Energy & Utilities
Modernise Customer Experience with AI-Powered Support
Industry
Energy & Utilities
Modernise Customer Experience with AI-Powered Support
Power Better Support, Convert More
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat, and email. Train your AI Agents on energy sector knowledge articles to support with outage updates, queries around meter readings, and providing billing guidance.
Billing Enquiries
Instantly handle billing questions, issue statements, and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup, and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
Power Better Support, Convert More
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat, and email. Train your AI Agents on energy sector knowledge articles to support with outage updates, queries around meter readings, and providing billing guidance.
Billing Enquiries
Instantly handle billing questions, issue statements, and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup, and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
Power Better Support, Convert More
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat, and email. Train your AI Agents on energy sector knowledge articles to support with outage updates, queries around meter readings, and providing billing guidance.
Billing Enquiries
Instantly handle billing questions, issue statements, and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup, and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
AI You Won't Want To Switch From
AI You Won't Want To Switch From
Athena can forecast peak demand via AI Analytics, communicate about outages in a natural and reassuring way, and empowers providers to optimise their service.
Athena can forecast peak demand via AI Analytics, communicate about outages in a natural and reassuring way, and empowers providers to optimise their service.
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. Handle account queries and even triage inbound contacts for appropriate handoffs, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with AI-powered conversations and self-service updates to reduce call centre strain. Whether through SMS, app, or voice.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys with adapted communication methods.
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. Handle account queries and even triage inbound contacts for appropriate handoffs, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with AI-powered conversations and self-service updates to reduce call centre strain. Whether through SMS, app, or voice.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys with adapted communication methods.
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. Handle account queries and even triage inbound contacts for appropriate handoffs, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with AI-powered conversations and self-service updates to reduce call centre strain. Whether through SMS, app, or voice.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys with adapted communication methods.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
Chosen by Leading Global Brands
Explore excellent reviews from our vast portfolio of client success stories.
Mbusiswa Nyuswa
Chief Technology Officer
We’ve been using ConnexAI for just over five years now, and I’ve never been so happy. They are an amazing technology partner to work with.
Tim Murray
Director of IT
The onboarding and programming team were able to help us in a very short 2-week turnaround to go live, where in other cases with vendors it took us six months.
Justin Freeman
Chief Information Officer
If you're somebody that is looking for a complete AI cutting-edge solution I highly recommend ConnexAI.
Gayle Cathey
Director of Call Centre
The ConnexAI support team has been fabulous. It is honestly, out of all my vendors and anyone I've dealt with, the best one.
Ezequiel Negron
Director of IT
I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry.
Leo Lopez
Chief Executive Officer
I think that ConnexAI offers an exceptional balance of investment, ease of use, support and capabilities for its price point.
Powerful Conversational AI Solutions Tailored for Enterprise
Powerful Conversational AI Solutions Tailored for Enterprise
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Unlock transformative results with scalable, secure, and seamlessly integrated AI solutions built to drive enterprise growth.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history, and sentiment in real time to speed up responses and improve accuracy.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant, and up-to-date responses.
Security
Deliver AI-led support across voice, chat, email and digital channels for a seamless customer experience.
Efficiency
Understand intent, history and sentiment in real time to drive faster and more accurate responses.
Integration
Improve response accuracy over time through continuous learning from real-world interactions.
Scalability
Connects to your knowledge base and LLM sources to deliver accurate, compliant and up-to-date responses.
Energy & Utilities FAQs
How does ConnexAI improve service for energy providers?
Can AI Agents handle complex enquiries about utilities?
How do your AI products aid in compliance?
How does AI Voice help when communicating with customers?
How might Athena 2.0 help during service outages and emergencies?
Will ConnexAI products reduce operational costs?
Energy & Utilities FAQs
How does ConnexAI improve service for energy providers?
Can AI Agents handle complex enquiries about utilities?
How do your AI products aid in compliance?
How does AI Voice help when communicating with customers?
How might Athena 2.0 help during service outages and emergencies?
Will ConnexAI products reduce operational costs?
Energy & Utilities FAQs
How does ConnexAI improve service for energy providers?
Can AI Agents handle complex enquiries about utilities?
How do your AI products aid in compliance?
How does AI Voice help when communicating with customers?
How might Athena 2.0 help during service outages and emergencies?
Will ConnexAI products reduce operational costs?
Adaptable to Any Industry
Adaptable to Any Industry
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
Browse the testimonial resource hub to see what are clients and partners have to see about ConnexAI
