Industries
Utilities & Energy
Generate Better Customer Experiences with AI-Powered Support
Industries
Utilities & Energy
Generate Better Customer Experiences with AI-Powered Support
Industries
Energy & Utilities
Modernise Customer Experience with AI-Powered Support
Power Better Support, Convert More
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat, and email. Train your AI Agents on energy sector knowledge articles to support with outage updates, queries around meter readings, and providing billing guidance.
Billing Enquiries
Instantly handle billing questions, issue statements, and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup, and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
Power Better Support, Convert More
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat, and email. Train your AI Agents on energy sector knowledge articles to support with outage updates, queries around meter readings, and providing billing guidance.
Billing Enquiries
Instantly handle billing questions, issue statements, and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup, and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
Power Better Support, Convert More
Pre-trained AI Agents that streamline service operations by managing high volumes of enquiries via voice, chat, and email. Train your AI Agents on energy sector knowledge articles to support with outage updates, queries around meter readings, and providing billing guidance.
Billing Enquiries
Instantly handle billing questions, issue statements, and assist with payments via voice or digital chat.
Meter Read Submissions
Collect and process meter readings automatically using conversational interfaces that guide customers through the process.
Notifications
Proactively inform customers of outages and estimated restoration times with automated voice and message updates.
Service Appointments
Enable users to schedule engineer visits or maintenance directly through voice or chat with real-time availability.
Vulnerable Customer Support
Offer priority assistance and tailored support journeys to vulnerable or elderly customers with intelligent routing.
Payment Plans
Automatically present eligible payment plans, assist with setup, and confirm agreements through secure digital flows.
Usage Reports
Provide customers with personalised usage reports and cost forecasts based on real-time consumption data.
Smart Device Integration
Support smart meter or device setup and troubleshooting through interactive, AI-led conversations.
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. Handle account queries and even triage inbound contacts for appropriate handoffs, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with AI-powered conversations and self-service updates to reduce call centre strain. Whether through SMS, app, or voice.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys with adapted communication methods.
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. Handle account queries and even triage inbound contacts for appropriate handoffs, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with AI-powered conversations and self-service updates to reduce call centre strain. Whether through SMS, app, or voice.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys with adapted communication methods.
AI-Led Billing and Payments
Enable fast and frictionless billing conversations using AI across voice and digital channels. Handle account queries and even triage inbound contacts for appropriate handoffs, reducing service load while improving satisfaction.
Real-Time Outage Management
Keep customers informed during service disruptions with AI-powered conversations and self-service updates to reduce call centre strain. Whether through SMS, app, or voice.
Proactive Support for Vulnerable Customers
Identify and prioritise vulnerable customers automatically, offering enhanced support journeys with adapted communication methods.
Real Results at Enterprise Scale
Discover how leading organizations leverage our humanistic AI agents to automate complexity and unlock growth
"I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry."
Ezequiel Negron, Director of IT
View Client Story >
Deploy AI solutions, across any industry
A complete, 100% owned AI stack engineered to manage complex operations end-to-end
Real Results at Enterprise Scale
Discover how leading organizations leverage our humanistic AI agents to automate complexity and unlock growth
"I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry."
Ezequiel Negron, Director of IT
View Client Story >Deploy AI solutions, across any industry
Real Results at Enterprise Scale
Discover how leading organizations leverage our humanistic AI agents to automate complexity and unlock growth
"I would definitely recommend ConnexAI to other health care providers. I think it is a leading platform in this industry."
Ezequiel Negron, Director of IT
View Client Story >Deploy AI solutions, across any industry
Enterprise Grade Security
SOC 2 Type 2
HIPAA
G-Cloud
ISO 22701
ISO 22301
ISO 9001
PCI DSS
Cyber Essentials
Data Privacy Week
POPI Act
Enterprise Grade Security
SOC 2 Type 2
HIPAA
G-Cloud
ISO 22701
ISO 22301
ISO 9001
PCI DSS
Cyber Essentials
Data Privacy Week
POPI Act
Enterprise Grade Security
SOC 2 Type 2
HIPAA
G-Cloud
ISO 22701
ISO 22301
ISO 9001
PCI DSS
Cyber Essentials
Data Privacy Week
POPI Act
Newsroom
Explore insights, trends, and ideas shaping the future of CX
ConnexAI Wins 'Speech-to-Text Solution of the Year' at the AI Breakthrough Awards
Press Releases
ConnexAI Wins ‘Best AI Agent Platform’ at the AI & Software Development Awards 2026
Press Releases
ConnexAI Named Among The Fastest-Growing Tech Companies in the North for Eighth Consecutive Year at Northern Tech Awards 2026
Press Releases
ConnexAI Shortlisted for Two Digital Technology Leaders Awards
Press Releases
Newsroom
Explore insights, trends, and ideas shaping the future of CX
ConnexAI Wins 'Speech-to-Text Solution of the Year' at the AI Breakthrough Awards
Press Releases
ConnexAI Wins ‘Best AI Agent Platform’ at the AI & Software Development Awards 2026
Press Releases
ConnexAI Named Among The Fastest-Growing Tech Companies in the North for Eighth Consecutive Year at Northern Tech Awards 2026
Press Releases
ConnexAI Shortlisted for Two Digital Technology Leaders Awards
Press Releases
Newsroom
Explore insights, trends, and ideas shaping the future of CX
ConnexAI Wins 'Speech-to-Text Solution of the Year' at the AI Breakthrough Awards
Press Releases
ConnexAI Wins ‘Best AI Agent Platform’ at the AI & Software Development Awards 2026
Press Releases
ConnexAI Named Among The Fastest-Growing Tech Companies in the North for Eighth Consecutive Year at Northern Tech Awards 2026
Press Releases
A New Age of Customer Service
Ready to start your AI journey? Book your demo today.
A New Age of Customer Service
Ready to start your AI journey? Book your demo today.
A New Age of Customer Service
Ready to start your AI journey? Book your demo today.